Problems using Direct Export? Try clearing your cache.
If you find that the Direct Export option isn’t working when you try and take references from a database and put them into your RefWorks account, it may be because your web browser is storing a cached version of the page. This is a problem you’re most likely to come across when using Business Source Premier (BSP), but it might affect others too.
To clear your Cache:
Internet Explorer Users: Click the Tools menu, then select Internet Options. Make sure the General tab is displayed and under the section Temporary Internet Files, click Delete Files then OK, followed by OK again.
Firefox Users: Click Tools, then Options. Click the Privacy button and click the Clear button next to Cache, then OK.