As understood from the 'Information, Knowledge and Awareness workshop', leaders of organisations are hugely responsible for creating a safe and aware work environment. Senior management members of companies often put in 'Zero accidents' as one of the goals to be achieved by the company in the next five years. Unfortunately, the actions and demands of the senior managers do not support the creation of a safe environment and most often they do not realise that they were equally responsible for the accident; may not be directly (hence, not very evident) but indirectly. Hence, the blame is usually put on the employee who was directly responsible for the accident and the immediate supervisor/boss. In most of the cases the immediate cause of the problem may have been rectified, but as the root cause is not resolved, a similar problem could occur again but in a different form.
To create a safer work environment, it is important to first create a safe and positive mental environment at work. Leaders are primarily responsible for creating this kind of an environment. As discussed during the workshop, senior managers preach about best practice but their actions often do not match their words!
In order to create a safe mental work environment, it is important for leaders to understand the issues and problems that are actually causing trouble to the employees and are in some way responsible for the accidents. To do so, the leader needs to be open to feedbacks and receiving information from his/her followers. The communication in most organisations is just one way- from top to bottom but as we can see here to create a safe work environment awareness is very important. Hence, two-way communication is important. To get useful information from employees, the leader needs to create a culture where employees can voice their concerns without any fear.
Understanding the problems at the lowest level is critical to understand the true cause of the problem and to make sure it does not repeat in any form. The information obtained from the employees is very useful knowledge and needs to be shared and not hidden!