I can’t finish without mentioning our one and only lecture in this module! The situation awareness! It’s mostly about reminding urself all the time to be aware of things going on around you and you basically CAN make MISTAKES at ANYTIME if you’re not careful. It mentioned about human error. We’ve watched the video called ‘unclear and present danger’. It emphasis how easy it is to make mistake that may even put others lives in serious danger.
So, the best way to avoid it is to look at the cause and prevent from the cause. We’ve learnt that there’re 3 main components leading to people making mistakes; stage, error, and factors. First, for the stage, it said there’re 3 steps to this; gather information: picking up the p;lsquo;right’ piece of information, interpretation: make sense of that information, and anticipation: think how things can change in the future.
The second component is errors. The video explain about various kinds of error that could happen in each stage. For example, gather information error could be unavailable information, information not observed, information is difficult to detect, and memory error. The third component is factors. By factors, it meant the factors that have influence on situation awareness and thus could cause errors. For instant, factors such as workload, stress, lack of training and experience, and unclear goal and objectives can easily cause errors in human.
After watching the video, I consequently thought back to the errors I’ve made or seen in life. And I undoubted agreed with the 3 things mentioned. Had only people been more aware, many accidents might not have happen. We can ‘warn’ people or make them become more aware by, of course, adapting knowledge management! I know it kinda sounds difficult, but I believe if we start small and take one step at a time, it’s definitely not something we can’t do! We can start easy from educating people, from shop floor to executives, how they can prevent errors and getting people engaged by sharing their information and experience. This way, people doing the similar or related work have the chance to know and learn from others mistakes. Another way is to have them analyzed the past mistakes as a group to see why things went wrong and how to prevent in the future, relate it to the situation awareness to let people see the clear picture and think systematically. I’m convinced we can adapt the KM and make good use of it in real life! =D