All entries for Tuesday 05 April 2011

April 05, 2011

What happens to knowledge when we outsource???

Facilities management has been defined as the integration of  those non - core processes that support the main activities of the organizations, some authors argue that the objective of the facilities manager is merely operative and others said that is strategic.

Well i think that is a critical part of the strategy of the organization, for the time being in where  we have tried to cover at maximum all the aspects involved in the theory, seems that even if the organizations are small, those  non core process are vital to make them run, and for that have to be included into the overall strategy of the company.

That’s why i found quite interesting the fact that because its nature of  'non adding value' processes directly to the  main activity of the organization , are the first activities to be thought in outsource, of course make sent, from the point of view of the benefits that the outsourcing processes can bring to the organizations, like focus on the core activities, avoid major investments or reduce costs

However when not just the canteen and housekeeping activities are those which are chosen to be outsourced and maybe Information systems or maintenance activities are included, i wonder what happen with the knowledge?

I mean Knowledge is already quite difficult to capture and manage into the main activities of the organisation itself, and we are learning how to make the most of it, but when we can’t manage the area, process or activity, how we can assure the knowledge is well transferred, how we can also protect the knowledge of those activities provide... even if are not a core -activities?.....


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  • I totally agree your words "knowledge is the keystone of any decision making process". In the decisi… by on this entry
  • i agree with you paula…how to manage knowledge is the foundation of carrying out any other acadami… by on this entry
  • Hii Paula, I get your point. I had the same experience as well, in some extent good decision–making … by on this entry
  • hello guys! thanks for your comments, @Jim, You right, that could be a good source to identify where… by on this entry
  • It was Kodak who did this oursourcing move (MNO anyway ;) Reuvid, J., Hinks, J., & Institute of Dire… by on this entry

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