All 3 entries tagged Knowledge
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May 04, 2012
Knowledge management is important as it can be used as a sustained competitive advantage which would not only be difficult by competitors to copy, but give the company a source to always rely upon for information.
Basically knowledge could be classified into three categories:
Impersonal knowledge which consists of ideas and information made explicit in documents and files (explicit knowledge). Personal knowledge which is tacit and stored in the brains (tacit knowledge). Inter personal knowledge which is communicated implicitly in the conversations and connections of people (implicit knowledge). (Boughzala et. al.)
I have found it real difficult to getthe tacit and implicit knowledge. In my company we are trying to capture the tacit knowledge through training, by making the holder of the knowledge responsible for training others. This approach has helped but people still continue to hold back some vital information ( i keep using knowledge and information - got to clear the difference between the two). Got lot of work to do to really make our company a company that knows how to manage knowledge !
May 03, 2012
Knowledge management is important and useful, but the main question is how do you get it implemented in the company?
Two major hurdles i faced when trying to do the same:
1. There are certain people who do not change easily. They always try to find drawbacks and ways to not implement the system.
2. There are people who understand the benefits of the system but think it is just another management fad that is going to waste there time and they give up even before they try.
3. The third category of people who are excited and start to implement the various methods of knowledge sharing. But after some time it is lost somewhere amongst the various tasks (routines). Remind them and the restart, and the story is repeated.
What I find from the obstacles that i faced in implementing knowledge management and as a matter of fact any other system is that the main obstacle is PEOPLE !
Any person in any post in an organisation has to be good at human resource management.
May 02, 2012
Is there an expiry date to knowledge? I dont think so, because what is knowledge today will always be relevent and helpful. Unless proved otherwise. Even when old knowledge is replaced with new information, the old is useful. By studying the old, one comes to know how you got to where you are today.
But it also depends on how important the knowledge is. It makes no sense in keeping all the acounts statements or all the purchase orders that a company made since it was started ( it may have to maintain these records for a certain time frame as per government rules - excise department). IT depends then on what kind of knowledge are we talking about.