May 03, 2012

'UnSeen' Knowledge

I stumbled across a journal where i saw a comment about tacit knowledge. it says 80% of the knowledge of any company is tacit. That is knowledge usually known by an individual in the organisation. And one of the problems associated with tacit knowledge is the difficulty in communicating that knowledge to the rest of the company.

This seems like a pretty high percentage of knowledge to reside in just an individual within a company.

Just assuming that a problem arises in the organisation where this individual is supposed to bring his knowledge base to help resolve the issue but refuses to help due to some setbacks. Does that give the company just 20% of explicit knowledge to apply?

How demanding is the exchange from tacit to explicit knowledge on the part of the individual as well as on the organisation?

Following the seminar topic we had today and the discussions that followed, i remember Parminder's statement on the ability to read from manuals while performing a task. my doubt is that even with the availability of those manuals, employees would still find it difficult to understand and manage the information they can see stored up in them. i tend to imagine how easy it would be to manage that which is not seen but just stored in the head of one individual.

- 2 comments by 2 or more people Not publicly viewable

  1. It is true, the actual knowledge of a company lies in the heads of its people. IT is one of the reasons people are the most important assets of a company. It is really dificult to make some employedes to part with the knowledge that they have, they find one excuse or the other and slip away from sharing the knowledge.
    I am going to find out how this can be done – getting the tacit knowledge !!

    04 May 2012, 20:17

  2. Daniella Abena Badu

    what Parminder is saying sounds convincing because written information may be out dated after a session but employees who are continually part of the change process in an organisation will have new and old knowledge and through implementation of ideas they may have superior knowledge than any documentation, they also have hands on experience but I guess sharing that knowledge can be a challenge as you are rightly saying especially in some parts of the world or organisations where employees compete against each other instead of working together to achieve a common goal.

    06 May 2012, 08:20

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