UNDERSTANDING THE SIX SIGMA CONCEPT
even after two days of prestudy work on six sigma, i still harbour lots of questions.
what does six sigma really mean? is it more of a process redesign and improvement tool than a problem solving tool?
how effective is six sigma applications?
from our cbe module we know that for every new innovation in an organisation, there will be some employess and management leaders who are resistant to change and they have a strong conviction that things are very perfect as they are since it’s the approach that has brought them thus far. how challenging would it be to use six sigma to change the mindset and processes which organisations have built their results overtime?
if the sopk which comprises of systems thinking, variation, theroy of knowledge and psychology produces results, why would we want to change those results? referring back to wat jan gillet said about theory of knowledge, that a comon word doesn’t mean the same thing to everyone. for example everyone has a different way of veiwing what is acceptable, very acceptable, unacceptable and very unacceptable. if all this terms produce results in their different capacities, so then how can we measure, improve and control the changes which the different results produces?