lean & six sigma : products & services
while studying about lean and six sigma , i have understood that the basic philosophy behind lean is the elimination of waste while six sigma focuses on the need for quality improvement in order to reduce the number of defects in products. i tend to think that the application of lean principles in an organisation acts more as a stepping stone for the implementation of six sigma improvement process.
though customer satisafaction and adding value to the customer is key in all aspects of business. most of the literature i came across, speak more of lean and six sigma in manufacturing sectors and about products. i am still unclear of how well to integrate lean principles and six sigma tools through DMAIC in an organisation that is primarily service based.