What is the union doing about Resnet?
Yet again our on–campus residential Internet connection, Resnet, is in an abysmal state. This is nothing particularly new though, as it has had bad periods all year. What is annoying me at present is that there doesn't seem to be any official pressure on the University to sort it out.
The infrastructure was set up a few years ago by an external company contracted by the University to provide network access to the residences. While it worked reasonably well for the first few years it apparently began to suffer significant problems last year and finally the university terminated the contract at the beginning of this academic year. ITS immediately had to take over running the network which by this time was in a pretty sorry state.
Another factor comes in to play here. In past years file sharing had been going on inside the campus network by means of an internal only system (I'll leave out the details but I think everyone knows them). A few people downloaded the large files from outside the campus network and then propagated them internally putting little strain on the link to the outside world. At some point before or at the beginning of this academic year the University (not ITS) took the decision to outlaw the use of this particular system and ITS accordingly set about brining down any of these 'hubs' that appeared. The result, rather predictably, is that everyone now uses systems to download from off–campus such as BitTorrent, which puts an absolutely huge strain on the external link and cannot so easily been shut down. The original contractors had set up a network that simply is not capable of withstanding this sort of load but, up until the University's P2P ban, this had not been a problem. Whatever your opinion on the University’s decision politically, they did rather shoot themselves in the foot.
This is what ITS have to deal with and I really don't blame them for failing to begin with because they simply weren't prepared for it. However, it is now 6 months down the line and the situation is no better. ITS clearly don’t have the resources to cope with running both Resnet and the main campus network, including all its associated problems like security incidents and the E–mail system and so the university should have done something to sort it out by now. Simply putting pressure on ITS to deal with it isn't going to help so really they ought to be providing the resources to help them do their job or maybe even recontracting Resnet out to a more competent, established company and not just the cheapest deal this time!
The students union, while happy to campaign on various things that have little or no bearing on students here at Warwick, seem to be completely absent from this issue which definitely is affecting real students right here and now. There was a brief intervention by the Students Union in the form of a motion demanding compensation from Warwick Accommodation for a group of students who were without a connection for some time but I don't feel this was particularly useful for anyone except those directly involved. What I'd like to see is the students union demanding that the university get the situation sorted out as soon as possible. While Resnet is not officially part of our contract with Warwick Accommodation, the university continue to publicise our 'always on high speed internet connection' to prospective students and this is now just an out right lie. I'd like to see the union threaten the university with making it clear to these prospective students that this simply isn't true. Hopefully it won't come to that but something has to be done to make the university take this problem seriously.
Thinking about it, the union should demand that the provision of internet become part of the contracts with Warwick Accomodation so that any signifcant failures next year can be dealt with properly.