All entries for Wednesday 25 January 2006

January 25, 2006

IT Services and Resnet

There seems to be a great deal of moaning and winges about IT services recently, both on here and in general around campus, especially with regard to ResNet.

I have just come from the Resnet focus group meeting, to which all students who wish to express problems with resnet are invited. This week there were two of us students there, and four people from ITS. If you really have something to say, come to the meetings.

For example, they've made some changes to the traffic shaping systems recently, and need some feedback about how the network was performing last weekend. Fortunately for me, I was away from the curse of technology on the weekend and so couldn't help. The other student reported that it wasn't any worse than before the changes and so we've all assumed that it's at least bearable at the moment. If you don't agree or you'd actually like to talk to ITS about their level of service rather than sitting around winging or throwing abuse at them, then come and actually do something useful about it.

Before anyone moans about the 'incident' on the weekend, I'd like to point out that I believe they did the right thing – initially at least. They very quickly dealt with a situation where everyones accounts were at risk. You may moan about having to change your passwords but how would you like to have all of your work deleted by someone whos broken into your account? Also, it should be pointed out that the usual method of dealing with an incident of that sort, in the short term, is to take the entire system offline, how would you have liked that?

I can't pretend that I don't think they made any mistakes though, particularly with regard to the handling of communication of the login grace period. I think they now realise that communication of the 2 login grace period to people using the web-based single sign-on system or the accursed Groupwise webmail system would have saved them the few thousand helpdesk calls and massive queues outside the computing centre on Monday. The two of us that did turn up to the resnet meeting have suggested some ways we think they can improve this and deal with it in a much better way if it ever happens again, but this is just our opinion, how are they supposed to ever improve anything is all they get is abuse and winging from people that don't even have anything constructive to say??

With regard to Novell Groupwise, everyone is fully aware of its complete inability to cope with the university's email and ITS are working to migrate everyone over to the new system. Please abuse Groupwise itself as much as you like, hopefully anything written on here about it will eventually come up in search engine queries for 'Groupwise', as it is one of the most useless and unstable systems I've ever had the displeasure to use.


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