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November 27, 2009

Socio–Emotion Effect to The Success in Six Sigma

As I understand when project team get solution for improvement it has to be explained to the other people well, who work in the entire organization.

Therefore a plan should be prepared which is implementation plan and this plan includes risk assessment, contingency plan, training processes etc… I am more focusing at the moment to get best result for a successful change. After that communication strategies come up to understand how communication process will be done and deliver to the stakeholders. Because people must understand why they should change rather than why they must change.

As I mention people factors brings us socio-emotional drivers and barriers. Socio-emotion step gives us opportunity is there any activities that affecting team members and their feelings and their behaviours. However most of the project fails on this stage because of not understanding those factors. In theory it may seems easy step but when you come to the practice you will see that is not much easy. Because, it’s difficult to being changed people behaviour, unless they understand why they need to change.

When people trained in appropriate way to understand they need to change but not for organizations profit you will accomplish the process and avoid the fall in the trap. I am calling trap because most of organization aware of this but they are still not able to see point while they are doing this process and they fail.

What I have written are here that only one point that affecting to success projects. Also while project continuing specially team members must be patient all the time and stick the plan that is another very important issue for success.

Sometimes when team members using some tools ‘’let’s say control chart ‘’ they think that they find the problem where is coming from or what is the problem. But they are skipping out of the circle and forgetting to stick the plan. However they should consider some other variations and factors before make decision. This is another issue that we should consider for successful six sigma project which is being patient and attention.


  • PMI e-learning,
  • Six Sigma deployment (Cary W. Adams,Praveen Gupta,Charles E. Wilson 2003)

November 18, 2009

PDSA Cycle and Other Factors

Let’s say you decided to cook something. You knew that how to cook but in the mid. of your process you realise that something wrong and you check some cooking books and do some revision on your process and then finally you have cooked and try it if it is ok. However if you thing that is not cook well or again something wrong with it you will cook again and again till get best result.

That is show us PDSA cycle is on always even in our simple life stages whether you aware or not. In a big organizations that is not that much easy actually to do this process as long as people be aware of this. Why I am saying that because people in nature sometimes may not care some stages. For instant; let’s say you are doing a six sigma project and you created a project team, team leader etc... You are on the way to target so far. In DMAIC process PDSA cycle has to be used to understand your position and success. Where were I, where I am and where I am heading? PDSA show your position just like a compass. Unfortunately most of the project fails because of people not using this method sufficiently and effectively. Therefore compass gives you wrong direction and you become out of target.

PDSA comes from SoPK Deming’s last delight for human. We need to get to point which is system. When you thing what is system you just turn and look around you will see system. System is every process of your life, every process of your job, every part of your project, everyone who works with you. That is the system which we are a part of but very important.

As a human we are creating backbone of the system with our knowledge. Without knowledge can you imagine what can you do? Actually I can’t. PDSA cycle is come from knowledge each time when you do plan, do, study and act basically you are using knowledge. When you are having a problem because of variations again you are applying to knowledge. Knowledge is giving you ideas how you should act and you are putting your ideas in some tools just like DMAIC and PDSA, then you are on target.

November 12, 2009

Integrated Model of System of Profound Knowledge


As we know that Deming’s System of Profound Knowledge is our template therefore it is covering all process in there. Let’s a bit talk about SOPK’s principles which are;

• Appreciation of System
According to Deming (2000:50) “Every system must have an aim. Without an aim there is no system. The aim includes plan for the future”. What he was trying to stress here is that everyone (especially Leader) must understand of the organization’s system. Without understanding your system aim you cannot improve your organization. How can you do any Plan for it? How can you do something what are you going to do? How can you study on your plan and how can you get a successful result from this work. Yes we are talking about PDSA cycle as well. Because it is show us in our every process that “where were we, where are we know, and where are we going to” with testing each time. PDSA cycle is always running on the middle. Beside this also “Define, Measure, Analyse, Improve and Control” are part of the system as well. Each stage first also understands whole system.

Everyone must be aware of aim of the system in the organization. In a word, system is every part of your organization. Another example to this which I like it from Deming is orchestra. Deming said that “System, well optimize, is a good orchestra “. He is trying to stress there that as everybody knows that every orchestra’s player supports other players and everybody work as a team and listen each other as a team. They also have a leader to lead them which is a conductor. Conductor guides them and makes connection between each player to support others. That is fantastic sample to understand the aim of system and also other aim is to joy while they are doing their job. If everybody come and do their job with a joy it will also affect outcome. Jack Welch (1983) “Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.” He supports Deming’s system definition there excellent. As long as you satisfy your employee you will get better outcome. It is all related with to understand aim of the system.

• Variation
When we talk about variation, we will realise that it is everywhere in our life. As Deming (2000:) said “Life is variation”. That is the nature of the life, variations will always be somewhere and also according to Deming there are two types of the variation which are Common causes and Special causes of variations. This section help us to understand these two types of variation and what looses they might bring together with.
Therefore we can use a tool of the DMAIC which is Analysis to help us by using some methods and charts (such as ANOVA).
There is not always a way to understand and choose correct way between two causes. It will bring some economic loss but we should aim to decrease that loss to minimum level. We need to determine source of the variation and identify its failure. While all process we still run PDSA cycle to do some test to improve our process.

• Theory of Knowledge
Theory knowledge means to improvement will based on continuously study of the organization. Improvement is as a part of the system that contributes new knowledge with learning to the system. Before you plan something, whether you are aware or not you always do some prediction in your subconscious. Therefore for organization prediction is required from past experiences. Again we will apply as each process PDSA cycle there.

• Psychology
Every individual person has different characteristic structure. Psychology gives us opportunity to understand people. According to Deming (2000:107) “Psychology helps us to understand people, the interaction between people and circumstances, interaction between customer and supplier”. He clearly mentions that even if as a human we are different from each other leader in the organisation must be aware of these differences and optimised them. By understanding this you can be aware of your employees learning methods because every person has different learning methods as well.

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