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November 01, 2009


Most of people still trying to understand meaning of leader and most of them again confuse about difference between a manager and a leader. Therefore most of organizations managing with wrong knowledge and result is disaster.

When I was my bachelor degree I was studied this subject but I could understand that it wasn’t proper. We can think that because of education system actually this may be a result but my opinion the Lecture who teaches us had no idea about leader. With this sample I would say that people with wrong knowledge they are choosing wrong career for their self and when they come to top of the organizations they are assuming that they are a leader but actually not.

If I would try to give definition of leader and manager I can say that manager copy something but leader do something original. In my opinion this is the biggest and clear different between them. Therefore being a leader brings you being a originality. Leaders get involved in all process to get best result. Actually an EFQM leadership criterion is a good example for this. Leader, according EFQM, with vision and behaviours also guide other team members and identify where the change is needed. Because as I said previously leader aware of all process with inspiration and motivation.

According to Paul Taffinder manager ask “how” and “when” and leader ask “what” and “why” (Big Change 1999; 46).In this case I can say that leader looks at the whole pictures, managers just follow someone’s ideas (other word copy something). This definition led us to see point good enough. In other words I can say that manager follows act of the leader. Then I would like to ask a question for your career. Are you going to be Followed or are you going to Follow?

ISO9000 vs. EFQM Excellence Model

Nowadays if organizations want to a part of the quality label they have to apply and get ISO. That’s my basic opinion but actually most of the companies are thinking like this unfortunately and staying where ever they are.

Let’s think a bit widely. Organizations before apply to ISO they work hard to reach application rules and they implement all conditions. Every part of the organization is focus on that. But after get ISO as most of us can imagine they just get relax and continuous improvement finish. Despite this most of them only control their self just for audit times. Actually I am not saying all organizations doing this but unfortunately most of them doing. A few times later again most of them terminating losing their prestige and market share but other organizations who has awareness of the continuous improvement they always continue on their way with strong confidence.

When I talk about continuous improvement I should also mention EFQM excellence model because I guess we cannot separate them from each other. EFQM’s building structure is continuous improvement; if organizations aim to reach continuous success they must consider this in to EFQM model. The organizations that are embrace EFQM excellence model, they do not think that they will get bad feedback from audit and loose quality certificate. Because they do self-assessment and they aware of their strengths and weakness and they know that where are they coming from and where are they going to. That’s very important for a organizations to know their situations all the time.

What I have learned from this subject is basically ISO can give you a quality certificate but not guaranty that you are having a good quality. Most of organizations fall in this trap. EFQM always focus to achieve excellent. With this model you can see your position and am to continuous improvement and also am to best.

October 30, 2009

Deming Philosophy for 21st Century…

In basic definition Europeans and Americans need occurred for their own quality prize after they realized Deming extraordinary success in Japan. Essentially Baldrige and EFQM both occurred from Deming Philosophy. Therefore I can say that Deming philosophy is a building block for all models.

Most of people may think that how possible that we can use Deming philosophy in our existing world. I will try to give an answer this with Deming 14/2 point which is “Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change.”

Earth, where human living since ages with a change. Our century is experiencing most rapid change ever. Companies are getting bigger and bigger. However, competition is also following this. Whilst all these things are happening every organization has to update their self. Therefore to stay behind of the age for any company becomes unacceptable. As Deming mention we has to adopt our self new philosophy, new technology, new economy, shortly new world. Other important issue is Leader must be aware global change and must awaken to challenge with his/her rapid change.

If you consider in this point Deming cycle Plan, do, study and act with integrated to EFQM model which is European last model we can see some similarities. Just like continues improvement. Just like Leadership should get involved in all process. These are seems like just couple of similarities but if you think a bit deeper these are not a basic similarities these are just Deming philosophies which we are using in 21st century.


I will give you a very simple example. I will start my project hopefully soon. I asked myself if I would try to use Deming cycle on this how it would be. Actually it is so simple. As Deming said starting point is plan I have to plan what I am going to do, what is the theory that I will create and develop? Then Do is coming which is an idea that I have to give a shape and design of theory. After that Study come which I will start search for my subjects what should I do to reach the result, analysis my data which I collected during the Do stage? Finally Act come which is take the results in consideration and check up what I have learned. Basically, I am going to able to see all with this stage how much I become successes and improve.

As I see in that sample where ever would like to you use Deming philosophy you can use. So Deming made his philosophy ages ago but with predicting future.

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