Attempting to answer the PMA's question, I have come to realise the relationship between Deming's 14 points and Six Sigma process improvement. Some of Deming’s 14 points of management appear as benefits that can be obtained within the company that develops and embraces Six Sigma. Consistency of purpose, improve every process, encourage education, and top management’s commitment are consisted within Deming’s 14 points of management in which also appear as results from Six Sigma organisation
Consistency of purpose is the benefit for any company approaching Six Sigma to create a sustainable business development. Customers are expected to receive better services and products and failing to meet these higher requirements will risk losing customers and profits. Applying Six Sigma within the organisation will enable the company not only to constantly improve its current areas of improvement, but also to improve what has already been improved.
Encouraging education and improving every processes within the organisation can also be obtained by developing Six Sigma within the company. By studying customer’s demands and company’s processes, Six Sigma gives an opportunity for every individual to understand their processes and ways or operation better. Thus, the organisation becomes a learning organisation.
A Six Sigma organisation also benefits from top management’s commitment. Executive leadership’s commitment is the starting point for any organisation seeking for Six Sigma continuous improvement programme. The organisation required senior leadership’s long-term commitment to encourage and motivate people in the organisation to implement Six Sigma.