Knowledge Management

Knowledge Kanagment

There are three major approaches to the capture of tacit knowledge from individuals:

• Interviewing experts - this can be done through a form of structured interviewing, this is used to capture the techniques used.
• Learning by being told - this can be done by interviewing or analysising tasks. this is done to determine the actual task or policy by analysising it step by step.
• Learning by observation - This can be done by having a problem, scenario or case study to go though and analysing the process used to resolve the problem.

: 05 May 2012 23:51 |  Comments (0) |  Report a problem