All entries for Saturday 05 May 2012

May 05, 2012

Knowledge Kanagment

There are three major approaches to the capture of tacit knowledge from individuals:

Interviewing experts - this can be done through a form of structured interviewing, this is used to capture the techniques used.
Learning by being told - this can be done by interviewing or analysising tasks. this is done to determine the actual task or policy by analysising it step by step.
Learning by observation - This can be done by having a problem, scenario or case study to go though and analysing the process used to resolve the problem.

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