February 12, 2008

Flash player issues

SiteBuilder and Warwick Blogs use various Flash players in order to play multimedia e.g. MP3 audio, FLV videos. The most recent version of the Adobe Flash Player ( has a bug that is causing all of these players to break. Technical details of this bug from Adobe can be found here.

As this was a minor Flash Player update most users will not have the affected version ( for example works fine). We hope that Adobe will release an update to the player soon to fix the problem.

If you are experiencing problems playing multimedia in SiteBuilder or Blogs, try going to this page and see which version you have installed. If it is you can install the previous version using the links below, which should fix the problem.

Internet Explorer 6 & 7


- 9 comments by 5 or more people Not publicly viewable

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  1. Mike Willis

    We have deployed on the ITS Services Linux Desktop and the problem you describe doesn’t seem occur.
    I can play the videos here here and the audio here

    This is with Firefox and Konqueror 3.something.or.other running under SUSE Linux Enterprise Desktop.

    12 Feb 2008, 13:10

  2. Mathew Mannion

    The problem doesn’t seem to affect the Linux player except when using JS integration of our FLV player, which mostly just affects Sitebuilder. However, there are issues with the blogs audio player on Windows

    12 Feb 2008, 13:55

  3. John Rawnsley

    Doesn’t seem to be a problem on a Mac either…

    12 Feb 2008, 17:42

  4. Around the time you posted this I started getting problems on my blog which are still current. They occurred after embedding some YouTube videos. I usually use the WYSYWIG editor but now it doesn’t resolve the page properly. I get the coding and no toolbar. Also the tags haven’t been working properly for a week or so. Is this a flash problem or something else? I have reinstalled the older Flash version as suggested but no joy.

    14 Feb 2008, 20:44

  5. Mathew Mannion

    Hi Michael,

    This is definitely not a flash problem. However, I can see the WYSIWYG editor fine with no issues – are you still experiencing the problems? (Are you sure you haven’t turned Javascript off on your browser?)

    15 Feb 2008, 09:34

  6. Thanks for that suggestion. It is still enabled in Mozilla, however I used Internet Explorer and everything seems to work well so it’s a browser problem. Thanks for making me think of that.

    15 Feb 2008, 20:55

  7. Bill Burns

    There’s a bigger problem with On Windows it affects IE, Firefox, and Opera browsers. Since many companies create their ads this way, I think this would be a high priority fix.

    1. Follow these instructions:
    http://www.adobe.com/resources/richmedia/tracking /designers_guide/index.html

    2. publish as flash version 8 (or 9) (if you publish to version 7, it works)

    3.open in web page with flash player 9, populate clickTAG parameter, click on button

    Results: Nothing happens

    I have verified this with Adobe. Their workaround is to use their latest version of AC_RunActiveContent.js, but in our case this is an unacceptable solution.
    Version does not exhibit this problem.

    27 Feb 2008, 00:19

  8. James Mears

    I have been getting random problems playing flash content from Warwick Blogs / SiteBuilder so that explains the reason.
    I will remove and see what happens.


    28 Feb 2008, 14:17

  9. Ste

    Hi There,
    I’m just a novice user, but all of a sudden I started having problems watching things on my computer full screen, and the link posted in the first comment to re-install a previous version of Flash fixed the prob.

    04 Mar 2008, 01:25

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