December 01, 2010

leadership in EFQM

while doing the pma, a deeper understanding of the EFQM model is built.

leadership in this model is quite important, have relationships with every other enablers and results.

leaders have to built up strategy...leaders have to communicate with employees and make them involved, leaders have to negotiate with suppliers  and customers and maintain a sustanible partership, leaders have to manage resources rather than raising a waste. leaders should understand the process and make sure the organisation always on the way to achieve their objective

when leaders do these, they have to consider customers requirements, make a good deployment and execution of people stratetgy, build a good reputation and carry out the process relate to all these results.

leaders seems to be very busy and suffering a lot in this model..also, they have to improve themselves frequently.

not all people are born to be a leader...although experience is important, also need an ambition and cofident to be a good leader


- 2 comments by 1 or more people Not publicly viewable

  1. I totally agree with you Miia,

    I am also quite focused on this leadership criterion within the EFQM model. When we are implementing EFQM we are somehow the leader of this project. Quite a busy part. I already mentioned it in my blog but will repeat my question here: You have said leaders are doing a lot of stuff and somehow are contributing the most?! So why they are not rated higher?? Isn’t the leader(ship) the crucial criterion of the EFQM model?? Not that I would forget about the others, but can it work out without the leadership??

    02 Dec 2010, 00:41

  2. you mean the percentage?all enablers take up 10%...however, leadership contribute most.
    maybe in the model, although employees leaded by leaders,they carry out the process do the work.
    strategy and resource also very important..if im the model builder, i will give leadership 15%...
    obviously,an organisation cant work out without leadership

    02 Dec 2010, 20:57


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