some reflection on FM cont'd
Chotipanich and Nutt, (2008) said that Facilities Management is expected to contribute positively to the “corporate culture, organisational effectiveness, work productivity, business flexibility, property performance, staff wellbeing and customer satisfaction.” Pathirage et al ( 2006) also added that FM creates the conditions in which business effectiveness may be achieved. Others claim that FM makes a significant contribution to business success.
All the business activities rely heavily on its facilities, for example, call centres’ operation relies on telephones, the running of university needs the provision of classrooms and offices. Any business will need the most basic infrastructure support if they want to operate properly. Furthermore, good facility management is not only about minimising the cost of running the infrastructure and facilities, but also creating value. For example, with good facilities management, people can work in an environment they feel comfortable in and thus, increase productivity, and innovation, which is key to the success of any business.
It is not exaggerated at all that FM is one of the main contributors to success, because it supports the effective, efficient and economic operation of an organisation, although facilities management is often considered as “supportive activities”.
Ref; Pathirage, Amaratunga, Haigh and Baldry, 2006, Managing Knowledge for Facilities Management Organisational Effectiveness: A business case, CORBA
Chotipanich and Nutt, 2008 Positioning and repositioning FM, Facilities