April 22, 2009

Some reflection on FM

Having done my research for my KBAM coursework, now is time to write up.


I have chosen Facilities Management (FM) as the one aspect of WaveRiders’ asset management they need to develop. After reading a few journals, I feel the FM part often doesn't get enough attention as it is suppose to, therefore it is useful to let the WaveRiders board aware of the issue (the scenarios of my coursework).


Over the years, facilities management has already gone through four generations. At the beginning, facilities management is about the overheads of a company, and the focus at that time was managing facilities at the lowest cost, facilities management is isolated from the entire organisation. The second generation is integrating FM into the organisation as a continuous process. Third generation, FM was regarded as resource management, and supply chain issues was the FM focus at that time. The forth generation, people have realised the importance of FM as one of the core contributors of business success, FM plays an important role in a company’s strategic plan. FM is starting to align with organisational structure, work processes. (Pathirage et al, 2008)


Although most literature have shown that FM is an important element towards a company’s success, FM is still considered as one of “supportive activities” within a company. Companies are more likely to focus their energy on “primary activities”, such as operations, marketing and sales. Therefore, I think FM need to get more attention from the management board.


Reference: Pathirage, C., Haigh, R., Amaratunga, D., and Baldry, D., 2008, Knowledge management practices in facilities organisations: a case study, Journal of Facilities Management, 6(1)

- One comment Not publicly viewable

  1. Just share an idea about FM

    Points from an article named “KNOWLEDGE MANAGEMENT FOR IMPROVED PERFORMANCE IN FACILITIES MANAGEMENT” by Olomolaiye, Liyanage, Egbu, & Kashiwagi (2004)

    Through an integration of KM and FM, FM can gain more collaborative working environment because KM improve communication and information sharing. This help to making a decision process and to enhance work efficiency. In addition, PM (Performance Management) is included to ensure that FM can achieve a company objective and encourage a continuous improvement

    KM to improve FM – Opportunities and Challenges
    -Ensure not to reinvent the wheel when needing knowledge
    -Encourage “trust”. So, employees dare to share idea and experience
    -Provide training about knowledge management
    -How to learn from information
    -How to improve their thinking
    -How to interact to others
    -Encourage empowerment
    -Employ 360 degree feedback – performance improvement

    Good luck on ur PMA vV

    22 Apr 2009, 18:14

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