October 25, 2009

One of the steps to transformating an organization!!

Monitoring and check is important but there is a way to carrying out!!

Deming in one of his 14 principles say, Cease dependence on mass inspection. He says the use of inspection to improve quality is costly, ineffective and unreliable. You cannot inspect quality into the product and therefore it is too late. Companies believe if you have inspectors to judge the final product, it can basically improve the quality of it. Sometimes they tend to employ two inspectors which makes it even worse, because then both the inspectors tend to rely on each other and the output achieved is unreliable.

Well, companies have scarce resources and it is crucial that it makes the most out of it. Time is a resource and if its use is ineffective then company pay its debt. I have learnt that focus of a company should be to improve the processes and if at all the inspection is carried out then it should be directed towards the improvement of processes. There are reasons associated with it. Inspection of the final product de- motivate the employees, they are no more willing to take responsibility of the products which are scrap. They leave it for the inspectors to judge. Targets are set to monitor the efficiency of the employees, which can be misleading. If targets are set too high, employees tend to either give up in the beginning or start playing games, they tend to adjust the figures and make it look as if they have achieved the required task.

Hence, it is very important that company be focused on upgrading the process and continuously improving on it. One way of doing it is understanding the variation in the processes. Make a chart; identify the deviation, and the reason for its occurrence. If it is avoidable then corrective actions should be taken to eliminate it.

But then the question arises, Should inspection be eliminated completely? Well, there should be check up going on in the company from time to time but not to assess the quality or the performance of the product and its employees but to keep track if there is any deviation from the given task and so continuous improvement can be made where ever required.

Well, It is not easy for the management to instantly shift from mass inspection which it is been carrying out for ages, towards improvement in the processes. But if it is explained in detail the weaknesses of the former then the company will definitely understand the advantage of it and how important it is. I have mentioned some points above which has helped me enrich my knowledge.

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  • Hey Ronald! Thanks for sharing your views, it is true that when the people are qualified you can dir… by on this entry
  • I totally agree with you Meenal, in the sense that people work better when they are inspired, and th… by on this entry
  • You got a good discussion going there. We do live in a world with a largely win–lose mentality which… by Paul Roberts on this entry
  • yeah..you are right, a company establishes a vision which should be "shared" by all employees, as ho… by on this entry
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