June 23, 2006

WBS Research Asks – Can The Public Sector Become Lean?

Writing about web page http://www2.warwick.ac.uk/newsandevents/pressreleases/NE1000000213205/

Research by Dr Zoe Radnor and Mr Paul Walley of Warwick Business School at the University of Warwick has found that the methods employed by Toyota, to make their production system "Lean", can be applied to public sector services. This could have a positive impact on employee morale, customer satisfaction and process efficiency.

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