All 6 entries tagged Lessons
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February 27, 2011
I have just been reading some other blogs and I'm not sure how but I came up with this qustion and possibly and answer:
Why did we enjoy leadership so much?
Obviously everyone keers writing that we learnt a lot and without any lectures. It made me think that we are so influenced by the learning outcomes becasue .... everything we learnt was about OURSELVES!!! Think of it, whole module about us. Every second, every though, question, moment was about us.
As we all know it's easier to study/work if something is enjoyable for us. This is why some could study Maths and be amazed about what they learnt, others could study sth else but feel the same. But on this module all of us felt the same way, we all enjoyed it becasue the topic was enjoyable for all of us (which normally is nearly impossible) - and I believe this alignment was thanks to exploration of ourselves.
PS I highlighted 'alignment' as it's what counts in leadership (alignment and engagement to share the same goals...) - now that's again amazing... Well done mates!
February 01, 2011
Why such entry? All of us apparently remember when Paul was teaching us that the best way to change things is by starting from ourselves. This was exactly the story today at my work.
Since I have been working there for circa 5 months I don't expect to greatly change any procedures etc yet; except than giving my contribution. However, I was given one issue to deal with and since it was my first case I wanted to learn some info about it and then analyse it. I will skip the former process (as it's not the case now, but if you are interested just give me a shout and I'll describe it). So for the latter case - analysis I thought it might be a good idea to use a Fault Tree Analysis to get my head over the issue.
When I started writing down bits and pieces suddenly, from nowhere, my boss came and became interested in my actions!!!!!! Now to make it clear - he hardly has more than 5 min to spend with someone when one asks and apart from necessary feedback he never stops if not asked!! What's more, he was sick last week, so imagine the amount of tasks he has atm!
But what he did today was a shock for me - he asked what my notes are and he read them, gave me feedback and showed one process card for problem solving he used to use in the past. He spent more than 15 min on that and I didn't even had to ask for it!!! :D
Now I have to make sure that my solution will be good to prove 'my' tools are valuable and we'll see if sth can be changed this way. Nevertheless, the progress (his 'voluntary' feedback) was a 'an action of the day' today!
December 12, 2010
After reading Ayham's blog (Quality initiatives) about the variety of quality tools I got a new idea from his entry.
This is true that there are heaps of quality tools and every single one is more or less profitable (but still
beneficial!). So if the company wanted to benefit from all of them - would it really be possible to keep using all
of them???? Then we would probably need a battalion of people to manage and use that (which would end up in high costs to run it).
It is logical to use as many tools as you can with the resources you have or keep using those which give you
good results, however I'm just wondering if it is possible and reasonable to use most (over a hundred) of the tools.
Maybe if one would be able to use them all, the company would achieve excellence? (assuming excellence is the best
level in the world).
November 12, 2010
Today I finished the PMI e-learning course. To be honest I was familiar with all of the tools they introduced but what I liked in there was that they showed how their cycle can be used for an improvement. The example was of course very simple and not very extended, however it delivered the message. Long story short - there were some interesting bits (connected mainly with leadership and proper process approach) which were beneficial.
However, this is not the case of the entry. What I wanted to share with you is how I understood 'process capability' index more thanks to PMI. The story is:
While going throught Lesson 14 about Cp. There was a formula for that and although it's just one line I was shocked when their Cp turned out to be 0,33! In my mind I started wangling with data to get a better Cp ofc! Calculations in the denominator were 42 - 10 (min) so I thought it Cp would be better if we had sth like 40 - 28 (min). I realise that those values are from control limits from a chart so we cannot just assume them, however if we happened to have CL between 28 and 40 min instead of 42 and 10 then our Cp would be better. OK one will say it's logical since the limits are closer so there is less variation (or spread?) so Cp is higher in the first case. BUT now this means that if we deliver pizza in less than 28 min (i.e we had a case of 10 min delivery) if we looked at Cp it shows our performance is very very poor!!! So it seems like the later we deliver (to a certain extent) we will get better Cp!!! Now that's not what we want - is it?? We are fighting with late deliveries issue and the better we are the worse Cp is????? Now that was a nice question and I wrote it down to discuss it in the class.
But then moving on in Lesson 21 they came back to Cp case and they seem to provided an answer to my question. This is what I figured out:
They improved their delivery to 20 min time (on average) so Cp improved as well (like I had assumed). But then the answer came with the strike: Cp was better (but still less than 1!) because the process's average was shifted (from Specification limits) so it was still underperforming. So now their delivery time is better but I understand why it's still not good (though at first most of us would say that reducing delivery time (as much as possible) would help with the 'late delivery issue'. Well not really it turns out! Now that's a lesson!!! On the other hand, this showed that I forgot about CUSTOMER REQUIREMENTS....).
Now this seems to be a broader subject and I hope I'll come across more such cases and issues so that I'll be able to analyse it and learn. Hopefully during this module I'll get that!!! Can't wait.
November 08, 2010
During Jan's presentation he underlined that 6s is not a new concept since it consists of tools which have been known for 'ages'. I agree with that but he kept saying that managers who start using that think they are innovative when they are not. In my opinion instead of telling them the truth and bringing them down we should support that and be happy that someone is willing to improve performance and quality.
On the other hand, we have to be clear that this is not anything new - otherwise some will develop false convicions.
Maybe I understood him wrong or I'm just picky. Maybe I didn't explain my view clear enough for you guys, but we can talk about that if you want :)
Secondly, after today's classes I understood two 'small steps to a better quality' better:
- about Gemba - going and experiencing something ourselves I understood how important can it be in terms of gathering data from many sources. For example if you ask just one operator about the problem (plus see something yourself) you may still not be able to get it right. However if you ask more people than things may become more clear or less bias.
- I had learned before (when I heard about 6s for the first time) that we should not take any actions unless we had collected data to support our views and justify actions. Well it all made sense as such but today I finally used it (just in my mind at this time) in a proper situation: when you think about audits they are not performed just for the sake of seeing if something is OK or not to tick the right box. They are done to provide you with data based on which you can take actions (OK or not again - but by thinking this way for me it more powerful and reasonable, finally!)
I guess that such small steps can take me further and further and some things start to making sense so it's not just becasue I was told to think and do that this way! :)
October 29, 2010
The first thing I learned after today's 'off-topic' seminar is: CHALLENGE - thanks Paul for great line of defence - those dozens of minutes you stood there for finally started to reason with me. I know that only practice can teach us how to really be challenged but now at least I got to know the concept and I belive it will be easier for me know if I am going to be challenged - as I have got a treat example of what to do today! :) Confident, reasonable, respective, wise and witty - that's what's coming to my mind.
What's more I started to recognise some of the examples we have in class are in my company as well, that's positive but too early to write about. On the other hand, I get examples and 'good practice' advice which I should (and will) consider using as I see the gaps too. The trends is very appealing and if I combine both cases it might be beneficial but I need some time to start sorting it out.