All entries for Friday 10 December 2010
December 10, 2010
Today at work I had a conference-call meeting with our supplier. It wouldn't be any significant, despite the fact I was the only person representing my company... After the meeting I thought: 'well, that's done, good job' and carried on with some other things.
However, after everything went back to normal, during my break I suddenly got an idea: 'was the meeting carried out successfully for both sides?' I mean, did the supplier benefit from the discussion or maybe they just lost some of their time and forgot what I had said???
At this stage I couldn't ask anyone for feedback, so I made it up myself - by trying to do SELF-ASSESSMENT. So I started with writing down my general impression after the meeting, was is related with the scope we agreed on before, was it clear, have any decisions been made, was everyone participating?
After that, based on the answers for the above questions I wrote down some areas for improvement. They turned out to be very important but now that I have got a clear view of them, they are pretty easy to improve if I try harded next time :D.
I shouldn't praise the day before it ends, but I guess that was my 'achievement of the day' - getting this idea for reviewing my actions and planning improvements. Now this is an application of the real PDSA cycle :D [now that I write it I think it's the first thing to start practising! How come can we try to apply i.e. Taguchi if we lack basics like PDSA? :P at least I lack... first things first].
Good luck everyone, stay warm!