July 07, 2014

KBAM PMA Reflection – Bye to the last module, but not excellence

How should I say that at the most time of my life, I try to be more 'excellence'. When I was young, my parents told me how to manage sequence of things, like first you put the water on boiler, then you go do other thing, then you come back, you water is ready. Actually, the very basic thing left me soo much in my life. After I learn about lean, I found that most of my time, I try to find the flow ... A simple example is that, everyday I got up, I go the exact same processes, which is the one I modified sooo many times and the one I found most time-saving and excellence one. This is like my gene. So I guess this is always a right program for me.

I also remember when a famous writer in China say about Japan, he said that the japanese are exactly follow the process. For example, a wife tell a husband to change his suit and come back to talk to friends. However, when the man go back to the room to change, he loose his tie and then go directly taking off shirt and directly go taking off trousers and then go to bed.... This is funny, but it tells something.

I think the excellence and continous learning are the life-long major for us. Bye to be module, and hi to our excellence life.

KBAM PMA Reflection – Logic about environmental management

When I search about the boat manufacturing, I found out that there are different kinds of environmental problems. However, some small manufacturers, especially in developing countries like China, they don’t have enough resources to invest in dealing with these problems. Therefore, there are a lot of conflicts or even lawsuit about this. But what more happen in the rural and less developed area is that residents have no way to complain and solve these pollution and local government have to care about other more important thing. Some people got ill and died. This does not only happen in China. There are also London frog and other pollution in the world.

I don’t think I can change this. Because this is a rather fair logic to deal with problems – always focus on the most important one. We cannot blame a country too much when they focus on development. But at the same time, it is not acceptable to harm those innocent people. I think, until now, my way is to try enhancing their management. When they have more knowledge and awareness about environmental problems, they can try to diminish the pollution since the very beginning. I think this can suitable for those small companies, even though it may take so long time to change their logic, but I think it is rather useful especially when they have no resource but a good heart.

KBAM PMA Reflection – knowledge management and mine

After research a lot baout knowledge management and especially tacit knowledge management, I would like to say the tacit knowledge management is just like a mining processes.

In terms of the tacit knowledge, there are two occassions always happen: 1) we try to find the answer but we dont know the one who know the answer is just around us. 2) but when we have interview and chat wiht these people, we can have many useful suggestions then we expected.

I always want to figure out what makes this happen. I think a big part is the character and other factors influence it. It also tells me that we need to trust people and empower to them. Sometimes they dont have a chance to show that, but they really can do things more than we expected.

KBAM PMA Reflection – innovation in lessons learned

The lessons learned is a rather simple but also difficult topic. It is simple because it happens to everyoen in everyday. It is not like supply chain management that if you have no work experience you only can try to imagine it. But it is also difficult because people are getting together but they dont really trust and share things. There are so many philosophies are at the back of the communicaiton.

However, I myslef may support the peoson to person knowledge managemnt rather than a system. I recommend the waceriders to use the system, which I think is useful and effective. However, in my heart I think the perospn to person coaching can provide much more information than one could imagine. It is like the differences between learn one questiona and answer another or just kind a parent to teach you how to solve this particular problem.

I personally recomend the person to person training based on the LL system. I interned a lot but I dont really think if any company have this. I recommend that 1) people can tag others in the internal system. Nowadays, most big companies have theri internal intranet, but no sufficient information you can find on it. If people can tag each other, the image of each employees are active and vivid on the internet. 2) after finding people they need, one can send description of one;s problem for the simple preparation for the 'teacher' 3) finally they can meet and with better understanding of the situations, the 'teacher' can provide more related information the person need.

I hope there is oneday I can make this internet 2.0 system online and use it to help people find the right 'teacher' and gain more info than they expect.

KBAM PMA Reflection – Trust culture

After the whole year, knowledge management is not strange to us anymore. However, how to deal with people to form a sharing and trust knowledge still bothers me. Today, I read a story about how to makes people trust you, and this story is writen by a mckinsey partner.

Trust = Credibility (懂行、有料)x Reliability (可靠、说到做到)x Intimacy(亲密感)/ Self-Orientation(从自己利益考虑)

I think what we dont really always realize is the realiability and self-orientation. I was always thinking that being late or forget something is just careless. However, sometime later I found that this will give others an impression that you are not realiable, which is a awful start. After I realize this, I always try to prevent this happens. In this fast and colorful age, it is hard to remember everything, so the reliability seems even more important than before. Everything are start from reliablity, therefore I will alway try to be reliable.

Also, self-orientation. I think what I learnd in this year is not only about the knowledge, it is about life. Dont be self centerd. I was that kind of girl my firends say very self-centered. But I dont realize what is wrong with it. When I come to UK, it is harder for us to make friends and enjoy here, I start to realize how important is to care about others. Caring can show people that you care and reliable, so that people may later all come back to you. In the long-term, those who care others always have better outcomes.

KBAM PMA Reflection – Environmental management

I have already wrote about why the environmental management is really important. Besides to change the way manufacturers think and behave, I also think this change should be start from very small places with everyone. When you are a student, you dont really face the world, you dont know that why people do the environmental related thing.

I always thought this is because of money and public image. However, after I found out how the Coca cola or Uniliver changes their technology or design can help the world to save so much resources. I then realize the environmental thing is not just about the big companies (even with theri helps we can do better), but it is about everyone.

Realizing this is imporant because when people can realize this, they can change thier daily behaviours: segmentate the waste and save energy. I think we really need more probono advertisement and activities, and also training for young children to let more people have the awareness and knowledge to conduct it. I dont know how but I really hope that more and more people can understand how we can help the world in the young age.

June 06, 2014

KBAM Reflection – Environmental issue in asset management

Talking about environment, I am actually a white paper - I know nothing about how to manage the issues about environemnt in a company in real life. However, I always know how much a company can do to chance the enviormental issues.

Good examples: Cocacola changed their pulltab as a part of the can, so that people will not discard the pulltab everywhere, which is a waste and hard for cleaner to clean. Maybe it impact a lot because it is a consumer package goods. But what changes is not only the waster, there are also change among people. People then to realize the waste and more people will involve into the environmental-friendly thing.

Bad examples: SOOOO muny manafactures in China... they produce bad product to make a short term money, and at the same time, they polute the enviorment. They rebuild so many villeges, those green beautiful villeages turn to black dark factories. The worst is that because some of these factories, people dont have clean water anymore. more and more people start to have cancer........ I can hardly read those news, but it happens everyday... everyday.... Sometimes I think this is what we may go through in development. However, no. We should at least protect people's life.... I feel so sorry about all of this.

What we should do? even though I dont totally agree with ISO standards, but I think it brought the environmental thinking into countries like China. therefore, companies have a standard to follow, and customers have a standard that they can identify what they can choose and to support those good companies.

What I think may help is that,, using CSR and PR together. What is the main driver of the enviornmental improvement? A good will for better world? For some people yes, but for the whole market, no! Therefore, let the customers to be the jusge and the driver. When they know that which company is doing a good thing, they can express their attitude by choosing products. I think this is the most important driver. PR is also important coz there are a lot of companies they do good thing but no one knows, so then they have no more drivers to keep that. If we could do PR properly, people will know about the CSR activities and involves in it. Then things change. :P

Hope everything is gonna be fine. Pray for those people in bad condition.

kBAM Reflection – Asset management, really important~

You cannot imagine how I first met the asset management. That was the time when I have my 4th or 5th internship. That was in a stateowned company in China. Before it, I always work for the most improtant department in my interned companies, so I never have a chance to know about the asset management. This time, it is because that it is a stateowned company, I felt so bored everyday and go every meetings I could go. I heard that there is a 'asset mangement meeting'. OMG, Asset, it seems like millions of money to me.....then i went there...... then we talk about how many computers my department have....... I felt like be cheated....lol

At that time I was thinking it is so boring to manage these facilities. However, later, in classes like Finanical courses, I reallized the imporance to manage these facilities, and they really worth a lot of money. ;P each department have 300 computers but we have so many departments. adds up, it s a lot!

Therefore, first, I understand the importance of the asset management, and provide suggestions for a company just like in a real work. I also undestand that there are numours unknown people are doing there work to support a good company, such as safety department. 2nd, to manage asset with knowledge is important. Before I learn this couce, I always think that the asset are machines.... they are boring. However, as an expert to provide suggestions for waveriders, I understand that how to combine your knowledge then to modify your way to manage asset is important. Those knowledge change the way we manage assets and finally change the way we produce and earn money. This is how Toyota choose their asset : those machines that could produce unit production. Therefore, to be a good asset manager? you need to be an ' professional engineer'...

KBAM Reflection – LEAN & teamwork

Our cource is Bussiness Excellence, and my dissertation is about lean. Actually, lean is a part of excellence. When reading books about lean, I really think what we do in teamwork can be more excellence.

How we do teamwork in KBAM? We nearly meet everyday, always stay more than we expected, no clear schedule. However, at least value the team makes us stay together and not fight with each other. However, is this an exllecence teamwork? I guess now.

There are a lot of reasons lead to this result. (1 communication. this year really tells me how hard to do good teamwork with people from different culture. there are a lot of time, when we spend a lot of time but finally find that we are saying the same thing. English, the language, is another problem. (2 no leader. Actually this is not about no leader this role, but about no one is a eral expert. I think this is really dif in a company. Because in a company, there is always a real leader who can provide the direction and control the whole thing. But this mbe condition provides us a way to practice as a future leader. However, it also leads to worse teamwork. (3 no clear structure and agenda. Structure and agenda is so improtant. It is like the 'flow' in the lean management. Identify the flow makes us to consentrate on the main job. However, without the structure and agenda...... we spend a lot of time but no good progress.

Learn from Lean. What I think we should do is (1 find a leader, this leader should be a very good one and good at communication, Because we are all the student, there is no one have more capanilties than others, so in the circumstance, the leader needs to be more concentrate on communication rather than assign work to teammembers. (2 clear structure and agenda. This is what a leader should do. Without this, we will have no deadline for anything and spend soooo much time without progress. (3 each one responsible for each part. This really happens in our teamwork. When no one is responsible for each part. People just wait and think others may do that. This is what we have learnt the disadvantages about teamwork. (4 always identify the main job and assign parts to each people. Focusing on the main value is the key of lean, and what we really should learn. :P

June 04, 2014

KBAM Reflection – Importance of learning organisation

Actually, until today, we have spend so long time on learning organisation, lessons learnt, reflection and continous development. However, when I really think it in real life, I still feel that it is so far aways from out nowadays life. One thing is that, people dont really have understand the importance of these concept, and because these are concept wich can only be achieved by oneself. It is harder.

However, I think telling people and let them know the importance of learning organisation is so important in a company. Even though it differs from company to company (coz of the company culture), and differs from country to country (coz of the culture), there is one common sense that the continous learning and learning organisation is so important.

Therefore, besides learning the knowledge about how to implement kowledge management and learning organisation, I think what we really should do is to advertise this concept. I believe everyone agree that there are a lot of things, they cannot be heard is not because they are not good enough, but because they lack of sound to let people hear. For the learning organisation, I think this is an example, (or maybe just in China).

When we have class, sometimes we think the culture and learning organisasiton, these concept are soo far away from real life. When I talk with my dad, his opinion is soo like Paul as he suggests me to keep on study business excellence and focus on culutre. First i feel bored and want to tell him that these are so imaginative. However, after he told me some real case, I come to understand why people in his age think the culture is important than those skills. But it is also understandable that at out age, we cannot really underdtant it.

Difference between age, experience level makes these concept harder to be shared, but I still think, for the very very start point of learning organisation and continous learning, it is to let people understand its importance. We could first do it in our daily life and then maybe one day as a trainer, I could train other people about this.

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