April 28, 2013

KBAM: The role of technology in knowledge management

Holistically speaking, technology is regarded as a substantial contributor to knowledge management. However, technology may also be a major barrier in effective knowledge management. The training process involving employees to use knowledge management technology for promoting knowledge sharing can be challenging. Some people may not have the necessary prior training to work with computers and complex machines, which inhibits the process of knowledge management. In addition to this, due to the fact that technology is always advancing, keeping up to date with the latest technology may not be that simple or feasible. Furthermore, the maintenance of technology may also be considered as a barrier for promoting knowledge management since regular maintenance would be required to keep the knowledge safe and foster effective knowledge management. In the event of losing the knowledge due to problems in the technology could be very costly and even catastrophic.


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  1. Kamil Murad

    Critics argue that technology adds merely 20-30 percent of value to knowledge building and management; the rest comes from the people and management commitment. What good a rational decision making tool is if not used in conjunction with common sense. what good an internet base is if not used by humans with the right dedication. What good any technology is if the input is incorrect. What good a head is if it doesn’t recognize where and why the apple fell on it.

    Technology only supports the cause, the critical success factor to effective knowledge sharing and management are the PEOPLE.

    28 Apr 2013, 23:35


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