April 28, 2009

Coaching and communication.

Today we have a great section about communication and coaching. I learnt some ideas that might help to understand leadership and how leaders can be improved.

Listening is one of the most important and effective skills that leaders should have, because it gives a great chance to understand people around you "followers". This understanding is a solid basic to establish a good relationship with other.

This part leads to coaching.

Giving advice is not a good idea to start with when you asked to help. There are some tips should be followed to be successful coach.

-Understand the problem clearly is the first key of coaching: reflect the problem or problem definition.

- Understand impacts: " how do you feel about that?". What are impacts?

-Elaborate options: Offer some options

- Facilitate evaluation of options: set up action plan.

- Agree Action plan

- Agree review process. Set up time and goals to achieve.


Here I'm just wondering, does Gender effects on the approach of coaching? In other word, males when they mention their problem, they are looking for answer or solution. On the other hand, females just want to be listened usually.

This point I think is quite important to be considered when we deal with different people and different gender.





- 4 comments by 1 or more people Not publicly viewable

  1. Hello Marwan.

    You have intereseting points to discuss. Could I ask you a question: How do you think is it hard to implement hte coaching in our daily life. I have never heard about this type of relationships between people and had never experienced it. However I found it is interesting on the coaching excercise. It was so unnatural.

    Marwan will you apply this in your personal life. If apply, how difficult it will be

    29 Apr 2009, 09:21

  2. Marwan,

    I agree about the importance of listening, Paul’s saying of ‘we have 2 ears and 1 mouth for reason’ is a good way to describe what you bloged about.
    Also the point about trying to understand before being understood is very good advice, as you say it helps build a good relationship and in another context could stop someone from being too defensive about their ideas if you are trying to influence them with your ideas.

    Jim

    29 Apr 2009, 16:28

  3. I agree with Jim’s comment. In my experience, when in a heated conflict with someone. Let the other person release all their emotions by letting them speak their mind without interupting while listening attentively and staying calm.

    Although, it is difficult to stay calm especially when someone is acting in a threatening manner and being aggressive, it is vital for successful resolution of a conflict. By staying calm, not only do you allow the other person to calm down but also get a better understanding about the person’s arguments. It is in-line with what Paul said – understand before try to be understood.

    30 Apr 2009, 12:43

  4. Actually Shez, when someone is angry and threatening, staying calm is not the best action to take. Doing this can be seen as patronising to the individual, and as you are not matching their body language or tone of voice, you are breaking rapport, and this leads to them feeling they are not being listened to, and that you do not understand them. I appreciate your point that being calm is the state that you would like them to be in, but you can achieve this by at first responding to their emotions. I am not saying that you should shout as loud as them and be aggressive back, but you can mirror them more subtly, be quieter than their tone of voice, but not quiet, match the speed that they are speaking at and type of language. Turn large and quick gestures into slower and more gently ones as both of you talk. The effect will be that because the rapport is still there, they think that you are on their side, as you slowly tone everything down, you will see their behaviour follow you.
    This is what I used to teach on my courses, and it seemed to do the trick!

    01 May 2009, 21:23


Add a comment

You are not allowed to comment on this entry as it has restricted commenting permissions.

April 2009

Mo Tu We Th Fr Sa Su
|  Today  | May
      1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30         

Search this blog

Galleries

Most recent comments

  • Actually Shez, when someone is angry and threatening, staying calm is not the best action to take. D… by on this entry
  • I agree with Jim's comment. In my experience, when in a heated conflict with someone. Let the other … by on this entry
  • Marwan, I agree about the importance of listening, Paul's saying of 'we have 2 ears and 1 mouth for … by on this entry
  • Hello Marwan. You have intereseting points to discuss. Could I ask you a question: How do you think … by on this entry

Blog archive

Loading…
Not signed in
Sign in

Powered by BlogBuilder
© MMXIX