Standards are requirements, not something organisations should settle for
All checklists and procedures in organisations to ensure machines are operating correctively are important. However, it may also be good for managers to highlight the fact that those standards should be considered as minimum level of standards which is the level at which it is acceptable for organisations to operate to meet requirements from legal perspective as well as from other stakeholders.
Organisations moving towards excellence needs to look beyond these and strive to achieve maximum utilisation of resources to increase performance. This will require the engagement of the workforce and it is therefore important that management is concerned about understanding the behaviour of employees and their motivation. I believe frequent communication between employees and managers as well as the working environment would aid in gaining this understanding. Because even in informal interactions usually the more you talk and spend time with someone the more you are able to learn about that person, his/her habits, mood, behaviour and so on.