January 04, 2007

Basic View of Knowledge Management

Writing about web page http://www.cio.com

After read the article of “The ABCs f KM” in CIO.com website, you will get an overview of KM from the experts.

Knowledge-based assets or so called intellectual assets can be separate into 2 categories: explicit or tacit. Tacit knowledge is harder to collect. The process of grasp tacit knowledge is : recognize, generate, share and manage it.

Shadowing and joint-problem solving are two best practices for transferring or recreating tacit knowledge inside an organization.

KN program can help a company a lot, such as the article mentioned, it can foster innovation, improve customer service, boost revenues, enhance employee retention rates, streamline operations and reduce costs, etc.

The article also give a general idea of how to propose a KM project to a company. The point of a KM program is to identify and disseminate knowledge gems from a sea of information.

There’re some tools in technical way to support KM: knowledge repositories, expertise access tools, e-learning applications, discussion and chat technologies, synchronous interaction tools, and search and data mining tools.

SNA is also been mentioned in this articles, SNA provides a clear picture of the way that far flung employees and divisions work together and can help identify key experts in the organization who possess the knowledge needed to. SNA can be implemented to identify how knowledge flows through its organizations, who holds influence, who gives the best advice and how employees share information. All these means SNA can help companies identify key leaders and then set up mechanism (CoP for example) so that those leaders can pass on their knowledge to colleagues.

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