All entries for Wednesday 16 November 2005

November 16, 2005

Interviews at the grid

Both Jen and I have been over to the Learning Grid today (I'm actually still there typing this) to interview some students as part of the Grid's ongoing efforts in user satisfaction**. Always nice to chat with the student body – after months cooped up with nothing but a cold reading list for company it's a real breath of fresh air!

One thing that struck me in each of the interviews I did today is that when I mentioned that the Grid was part of the Library – none of my students knew this. I think the Library is really missing out on a major PR plus here! The Grid always does very well in user surveys whilst the perception of the Library is (shall we say) less wholesome. If perhaps more people realised that the Library was behind this funky all singing, all dancing, all eating and chatting information commons environment maybe our ratings might go up.

Maybe it's time the Library's Marketing group got their heads around this one…

** Had this long talk at a conference this year about how the term should be "user gratification" not satisfaction, but I think that's a bit of a pejorative term with some rather less than family-friendly connotations.


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