March 26, 2007

Review on Seminars

From Monday Seminars:

Three mind maps from morning seminars are quite helpful, bring a better view to the topics and also highlight several aspects that I didn¡¯t concern at the preparation stage. For the first seminar, my preparation end at the ¡°Exchange of Information¡±, but this is not the whole knowledge management. From the seminar, it reminds me the next stage ¨C need to do something about gained knowledge, not just exchange or capture information and knowledge.

Organization need to effectively transform and manage gained knowledge to generate value. This value is not just in the form of profit / money, it also could be customer loyalty, competitive advantage, create new market etc. Without generating value, the knowledge gained from exchange is meaningless and useless. Successful knowledge management (collection, analysis, recognition and transformation to value) should be the next key issue after exchange knowledge between people inside and outside the organization. Another point is the need to have organic implementation about knowledge management, avoid any sign of quick fix. Seek true improvement from incremental ¨C step by step change and effort.

From those three seminars, it seems the Pre-requirement / Barriers / Required Leadership for effective knowledge management is almost identical to other quality improvement approach, such as EFQM / Lean / Six-Sigma / TQM etc. The reason is quite straight forward, because any kind of business activities (include improvement activities) require human input, involvement, contribution, effort. The critical success factor is the Willingness from people. By achieve this factor, it will bring result such as change in people¡¯s mindset and behaviors, performance beyond expectation. Therefore, be successful in any implementation of business activities.

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  1. Hi Li,
    I strongly agree with you that ‘any kind of business activities (include improvement activities) require human input, involvement, contribution, effort’. People created the system, the knowledge and the whole organization. Without people the word ‘management’ is meaningless. People are the most uncertain and creative factors within an organization. If an organization is viewed as a system then people obviously is the factor that requires most of the attention. And most importantly, the understanding of individual roles and the interrelationship between the people within the organization can be crucial. Such as the question of ‘Who knows better? Or ‘where the knowledge comes from?’ does it come from the manager or from the shop-floor people? Does shop-floor people know better or the managers? I guess the answer would be ‘it depends on the situation’. However, I think the answer should be ‘none of them know better’. Because the knowledge is the system’s knowledge, it requires an all level understanding and involvement of the system. Therefore, all the people within the organization should contribute in order to optimize the system. Dr Deming provide us a lot of philosophy about the system thinking (SoPK), which actually provide an guidance of management of people.

    From Ray.

    27 Mar 2007, 14:49

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