Sadly and ironically, I found the best method for implementing the KM system is still about the stimulation of reward. Although I believe that people¡¯s eagerness to share knowledge should not be stimulated by any reward but only happens from people understand of how to be self-fulfil and self-actualise. However, at least in current society and custom in work place, employees still need to be stimulated largely by material incentive. Good news is I am glad to find that some employees do think that spiritual encouragement is more important for them.
I have made two mistake of designing the reward system. To begin with, I simplified the material incentive for three kinds, travel, money and promotion. However, I have noticed that the reward system needs to be multidimensional rather than complanate. Company used to think people either have the requirement of pleasure and freedom, money and promotion, if the company could reward one of it, that is it. However, a reward system in KM need to tap people¡¯s eagerness to share when there is truly some valuable exist in it especially when sharing makes them feel more valuable to company and others. I could not provide the detailed demonstration here because of the space are limited in the blog, if you are interested in this system, I could send my essay to you and it is my great pleasure to discuss with you.
The second mistake that I have made is any reward system need a backup of punishment system. However, how could we punish the employees who are not willing to share the knowledge with others? Through my research, I found even indentify these people were extremely difficult. I found a very ironic phenomenon that senior manager usually think they do not need to share the knowledge with recruits because their status are different. Therefore, the punishment for them is to pull their status down to the ground and have the train with other people who also tend to be conservative in the KM system. Although people feel they ¡®lose face¡¯ if they were pointed to join the training, I think it is not an only a punishment for them but a opportunity for them to relearn how to communicate with others.