Library overdue notifications
Well i'm not exactly bowled over with the library email notifications:
FIRST OVERDUE REMINDER - University Library (024 7652 4103) The item(s) below are overdue and fines are increasing daily. Please return or renew without delay. Please disregard this notice if you returned/renewed the overdue item(s) since the notice date. If you have any queries please contact us.
Lovely. I must question why the first email is when they are already FOUR days overdue, surely a sensible system would be to remind you in the first instance the day BEFORE the items are due?
Seems to me that the system is setup this way to 'punish' people that dont keep track of the due dates – surely thats the big plus of it all being computerised. Suffice it to say I shall be having a word with them before coughing up the cash.