How not to do customer service
About 3 weeks I submitted an online support request to Philips via their website concerning my DVD/ Harddisc recorder. Acording to their website they should send some sort of response within a few hours. Until today I hadn't even received an acknowledgement and what to a get? An email asking me to complete an survey to tell them what I thought about their customer service and how they could improve it.
My responses were remarkably polite, bet they still don't actually bother to respond to the original query though.