All entries for Thursday 23 April 2009
April 23, 2009
The below points are from a book that I recently read called "How to Win Friends and Influence People" by Dale Carnegie. It is available in the library and I recomend everyone to read it. Library Ref. No. QZ 820.C2
Be a Leader
1. Begin with praise and honest appreciation
2. Call attention to other people’s mistakes indirectly
3. Talk about your own mistakes before criticizing the other person
4. Ask questions instead of giving direct orders
5. Let the other person safe face
6. Praise the slightest improvement and praise every improvement. Be hearty in your approbation and lavish in your praise.
7. Give the other person a fine reputation to leave up to.
8. Use encouragement. Make the fault seem easy to correct.
9. Make the person happy about doing the thing you suggest
Dale Carnegie states that applying the above principles will help one to be a more effective leader.
I was chosen to be a leader by my team for the second assignment and I beleive that we made a good progress today. We achieved the following today:
- Identified a vision for Waverider company that is in line with our chosen strategy. We do realise that it is supposed to be the other way round
- Broken down the strategy into department specific goals
- Agreed on preliminary presentation structure
- Assigned responsibilities to each team member, including the leader, which must be completed prior to the next meeting
I beleive that the above progress was achieved because our team is dedicated, innovative and motivated to succeed. We all learned from our past in-module experiences, on what is required to be both an effective leader and team member.
As a leader, my job was to facilitate the idea creation process and play to team member's strengths.
For example, Jeries - IT skills, Pepie - Resourcefulness, and Konstantina - Innovativeness.
From the above list of principles, I applied the principles 1, 4 and 8 (minus the mistake part). In addition to this I also did the following:
- Write everything on the board to ensure that everyone could visualise and clearly see each other ideas
- Encouraged everyone to contibute and ensure that all ideas were heard
- Kept track of time to ensure that all work would be done by agreed deadline
- Resolved any doubts and issues which lead to better decision
Source: Harvard Business - Management Tip of the Day
The below are four points for effective communication with a team, especially during these challenging times.
- Pause before you speak. A well-used pause conveys calm, thoughtfulness, and seriousness. It also gives you time to think before responding.
- Don't blame. While certain senior managers may be more culpable than others, singling out individuals does not instill faith. Instead of pointing fingers, honestly address the situation and describe a plan of action.
- Avoid exaggerations. Using words like "catastrophe" and "meltdown" can cause unnecessary panic. To de-escalate tensions, use words like "serious," and "tough" to make your point.
- Tell it like it is. Tough times demand tough talk and you owe it to your people to be honest and truthful. Don't gloss over serious concerns, but do focus on facts.