June 16, 2005

They can't close Raffles!

I can't believe Warwick Hospitality are closing Raffles! I really can't understand why they would want to. They describe it as 'A relaxed coffee bar overlooking the Japanese garden, offering a range of sandwiches and snacks with hot and cold drinks.' which doesn't begin to show how comfortable and relaxed it is. Most of the time it is packed with people who use it as somewhere to meet, a convenient place to get a quick and badly needed coffee before seminars or most importantly, somewhere that sells decent hot drinks and food that doesn't have the feel of a motorway service cafe like 'Café Library'.

I had a quick look on the at the Warwick Hospitality website.

They say: "we provide a wide selection of places to eat and drink on campus".

I say: Closing both Raffles and Westwood restaurant cuts down on that selection pretty dramatically.

They say: "We are in the 'people' business and both our staff and our customers are very important to us."

I say: It doesn't seem like they have put the customers' interests first in this situation.

They say: "We have 14 outlets (restaurants, cafes & bars) across campus, each with their own unique identity."

I say: If Raffles has such a unique identity, how can they suggest that going to Café Library is an acceptable alternative?

They say: "Our aim is to build a long-term relationship with you. We want to anticipate your needs and exceed your expectations."

I say: My needs don't appear to have been anticipated and my expectations have certainly not been exceeded.

Now ok, I realise that Raffles is just a coffee bar, maybe it shouldn't get to me this much, but frankly, it's been a huge part of my experience at university so far and I don't relish the thought of spending third year without it.


- 9 comments by 2 or more people Not publicly viewable

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  1. As westwood will no longer have the dining scheme from september i think it probably makes sense to close the westwood restaurant.

    16 Jun 2005, 10:12

  2. But for those working on Westwood it is a huuuge pain, it takes time out of the lunch hour to walk to and from university house just to get a bite to eat.

    I like the way they times the announcements so that not so many students are going to be around to complain.

    16 Jun 2005, 10:13

  3. They say: "We are in the 'people' business and both our staff and our customers are very important to us."

    They have made their staff redundant with just over 1wks notice. If that's their idea of the "people" business, I don't want to know what an uncaring employer is like.

    16 Jun 2005, 12:22

  4. The university is the only employer I know that charges its staff for car parking.

    16 Jun 2005, 20:25

  5. What about all the employers within the city centre and similar who do not subsidise staff travel/parking? Generally – i think your statement is very inaccurate.

    16 Jun 2005, 21:18

  6. But city centre employers, as far as I know, don't actively charge their employees for parking. That's different to not subsidising it.

    16 Jun 2005, 23:48

  7. Stuart Coles

    My girlfriend gets charged to park her car. She works at a hospital on the edge of Leicester.

    17 Jun 2005, 13:59

  8. Very well, I'm wrong :-)

    18 Jun 2005, 00:27

  9. Oi Tacey. Raffles is saved now. This is old news, and yet still at the top of your blog.

    (Hint hint hint… or more appropriately, blog blog blog. ;-) )


    10 Aug 2005, 12:17

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