November 14, 2012

What TQM is and how it is used in organisation

TQM is an approach to improve competitiveness, effectiveness, and flexibility within organisations. It will mostly be about planning, organising, and understanding activities. It is a way of understanding activities in different levels and improving them better. For TQM to work effectively, everyone in that organisation must participate, sharing similar goals in mind. Each person must think that every activity affect them and others. It brings everyone into a process of improvement. It is likely that organisations that implement TQM will succeed in a short period of time. TQM can be used in any industries ranged from manufacturing to education industries.

Basically, it ensures that the top management level adopts strategic overview of quality. The approach must focus on developing a problem-prevention mentality, but is easy to underestimate effort to make changes. People must change idea toward the organisations in order to initiate changes. Once the thought has been change, employees must start looking back into their work aspect, and search for problems , so that root causes can be solved. It can be very hard to discover problems since it is hidden. An idea of right-first-time (RFT) must be promoted because getting things right at first time can be considered of a way of improving the process because all things are right. This means that the process of creating failure will also be disappeared.

In order to be successful in promoting business efficiency and effectiveness, everyone, even top management down to lowest level, must participate in TQM. Top management must show that they are serious about TQM. Middle management must deliver message about TQM Principle to other people. This is how the method is delivered throughout the organisation. This is how TQM can spread effectively in organisation.

It is important that every organisations to develop policy on quality, and every employee should know well what it is about. TQM is considered to be a continuous improvement, not a big leap forward. First of all, organisations must define needs of customers and then think about how to serve this need. Once two previous steps are defined, the product that is used to serve customers must have high quality. The organisation must make sure that it has a method to measure customers satisfaction. The most important thing will be Kaizen, the organisaiton must improve itself over time.

The purpose of the organisation should be developed from vision and core value, and can guide the whole organisations to the right direction. This should be proactive. Strategy will be procedure of how to follow that mission. Control is the process by which information or feedback is provided so as to keep all functions on track. It is the total of the activities that increase the probability of the planned results being achieved.

Practically, TQM is user driven and must be done within the organisation. Any changes made are done from experience and activities. It is not a direct way of improving the productivity. It’s more likely to be a byproduct. When good process has been achieved, the productivity will eventually increase. Employees’ skills and attitude toward work will significantly develop. There are several factors required for TQM (Oakland); Planning, Performance, Process, People, Customers, Commitment, Communication, and Culture.

TQM is considered to be best in class when compared to other tools because it improves every aspect of company. However, there’s no scientific method of how to achieve. The past evidence shows that TQM can significantly improve the organisation.


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