All 1 entries tagged Service

View all 22 entries tagged Service on Warwick Blogs | View entries tagged Service at Technorati | There are no images tagged Service on this blog

November 17, 2005

How to drive a customer crazy

Writing about web page http://www.lifehack.org/articles/management/how-to-drive-a-customer-crazy.html

One of my many GTD/Life hack type sites I subscribe to wrote about customer service; not how to do it, but how not to do it.

Say “I have no idea.”
Say “Are you sure that’s what you want?”
Slouch. Chew Gum. Twirl your hair between your fingers.
Give them a blank stare, or worse, roll your eyes.
Fidget distractedly. Appear bored.
Finish whatever other task you have at hand, while they wait for you to attend to them.
Talk story with other employees. Laugh at an “inside joke” they are not privy to.
Speak in a monotone. See how long you can go without smiling.

And my personal favourite that really really really bugs me about lots of places

Pretend you haven’t noticed they are there.

How many places do if not all, but a good proportion of those no-nos?


August 2022

Mo Tu We Th Fr Sa Su
Jul |  Today  |
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31            

Tags

Search this blog

Most recent comments

  • One thing that was glossed over is that if you use Spring, there is a filter you can put in your XML… by Mathew Mannion on this entry
  • You are my hero. by Mathew Mannion on this entry
  • And may all your chickens come home to roost – in a nice fluffy organic, non–supermarket farmed kind… by Julie Moreton on this entry
  • Good luck I hope that you enjoy the new job! by on this entry
  • Good luck Kieran. :) by on this entry

Galleries

Not signed in
Sign in

Powered by BlogBuilder
© MMXXII