November 17, 2005

How to drive a customer crazy

Writing about web page http://www.lifehack.org/articles/management/how-to-drive-a-customer-crazy.html

One of my many GTD/Life hack type sites I subscribe to wrote about customer service; not how to do it, but how not to do it.

Say “I have no idea.”
Say “Are you sure that’s what you want?”
Slouch. Chew Gum. Twirl your hair between your fingers.
Give them a blank stare, or worse, roll your eyes.
Fidget distractedly. Appear bored.
Finish whatever other task you have at hand, while they wait for you to attend to them.
Talk story with other employees. Laugh at an “inside joke” they are not privy to.
Speak in a monotone. See how long you can go without smiling.

And my personal favourite that really really really bugs me about lots of places

Pretend you haven’t noticed they are there.

How many places do if not all, but a good proportion of those no-nos?


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