All entries for Thursday 17 November 2005
November 17, 2005
Writing about web page http://www.lifehack.org/articles/management/how-to-drive-a-customer-crazy.html
One of my many GTD/Life hack type sites I subscribe to wrote about customer service; not how to do it, but how not to do it.
Say “I have no idea.”
Say “Are you sure that’s what you want?”
Slouch. Chew Gum. Twirl your hair between your fingers.
Give them a blank stare, or worse, roll your eyes.
Fidget distractedly. Appear bored.
Finish whatever other task you have at hand, while they wait for you to attend to them.
Talk story with other employees. Laugh at an “inside joke” they are not privy to.
Speak in a monotone. See how long you can go without smiling.
And my personal favourite that really really really bugs me about lots of places
Pretend you haven’t noticed they are there.
How many places do if not all, but a good proportion of those no-nos?
Following my discovery that Blinkx were being slightly misleading about their deal to show Warwick content, it shows the importance of knowing what people are saying about you or your organisation on the web.
I know we all occasionally do a little vanity search for our name on Google, but ideally you'd have new results sent to you when they happen.
Do you know what people are saying about you online?