All entries for October 2015

October 29, 2015

The importance of CSR

These days organizations have wider responsibilities than just making profit. It is more important how companies impact positively their community. Socially responsible behaviour can increse the company's brand image, reputation and market value. Implementing CSR into the company's philosophy could cause competitive advantage in the market and sustainable growth.

These days employees prefer to work for a company that raise awareness of environmental protection, better working conditions, equality, diversity, job security and so on...

In order to achieve long-term success, companies need to focus beyond the triple bottom line (profit, people and planet) in terms of environmental and social impacts.

CSR can also help employees more engaged with the company's values, mission and vision.

October 28, 2015


CSR is the icing on the cake (EFQM)

I have realised that I could write a dissertation about CSR...but not the quantity is the most important, BUT QUALITY!!

Good luck for everyone. The first step is the hardest, but we gonna get there!!!

Be positive!

October 25, 2015

Benchmarking with Deming

We have to investigate successes and failures in the organization. Successful performance is always rewarded, but what about Deming's point 8: "Drive out fear", that people are afraid to admit their mistakes. Therefore, we need to motivate our employees and create a common culture in the organization working towards the same direction/same goal. This can be a part of SOPK psychology to understand people, because everybody is different and everyone has different needs and expectations.

We need to evaluate past, current performance of the organization and try to estimate future results in order to avoid bias. But sometimes it is better to play safe than taking risks.

We need to mention good teamwork working towards the same goal rather than concentrating on individual successes or competition, good communication flows between different departments, creating a learning organization.

We need to keep in touch with other companies, systems, concepts, practices, strategies in order to learn from them.

We also have to accept that there's variation everywhere, so we need to collect and analyse as much data as possible on failures in order to avoid bias.


In order to be competitive in the market, we need to be flexible and adapt to change. I would start with Deming's point 8: "Drive out fear." Furthermore, put your ego on the side. We are in a safe environment, there won't be any serious harm to no one, if a presentation doesn't go well. But we need to learn from it, take it as an opportunity to what to change in the future, how to develop to get a better result. We need to recognize our strengths and weaknesses and working on them both in order to change positively. Our journey is a long process, and we need to stay optimistic. We cannot get to the top of the mountain by jumping up, we need to take incremental steps, one by one.

October 24, 2015


This weak we have given 4 presentations about different topics. Everybody worked hard in order to be able to process this much information in a week or two. But we are all human, we do mistakes and we need to learn from our mistakes in order to eliminate them in the future... I would like to mention some points that grabbed me the most...

1. We have to always make sure that we ADD VALUE to anything, can be a presentation, a PMA, a meeting... We need to analyse the situation critically and add value to it.

2. Variations - there's variation in everything, numbers, results, performance level, limitations. We need to understand that we cannot perform on the same level all the time.

3. Time management... I cannot emphasise enough the importance of time management. We are on a long journey, we just started, I hope we will have enough time to implement good time management in our life.

4. EFQM - is this really a perfect model? It doesn't have any weaknesses?? I think it is very subjective depending on how an organisation implement the model into their system.

5. ISO doesn't need to guarantee quality of products.

6. Auditing is compliance based, whilst self-assesment is internal, therefore the organisation's motivation is different in both cases.

7. Continuous or discontinuous improvement? Can continuous improvement happen together with innovation at the same time? It is also subjective, depending on the organisations and their people.

8. We need to change. We need to change our mind-set, our way of thinking if we want to live in a better world.

This is the beginning of a very long journey, there's so many things ahead of us. I think the last 2 weeks was a big lesson for everyone. Thank you Paul, thank you Warwick that I can be a part of this journey together with you guys. :-)

"The capacity to learn is a gift; the ability to learn is a skill; the willingness to learn is a choice." Brian Herbert

October 20, 2015

EFQM with Mr Chris Hakes

EFQM is a great framework which provides a holistic view of an organisation, large or small, public or private in order to achieve and sustain continuous excellence. This is very complex and very difficult. The 9 criteria need to fulfill 32 factors. It is not enough to work on only one factor, organisations need to concentrate on the entire resources, opportunities, processes, tools, strategies, and so on. Today I realised that excellent companies don't need to be perfect. Nothing is perfect. There will be always a specific factor which companies need to work on. Therefore, every company can decide which factor is more important to them. But the main goal is always innovation, creativity and continuous improvement in order to deliver increased value to the stakeholders.

October 19, 2015


I really enjoyed today's session about meetings. First of all, before a meeting starts, we have to prepare ourselves about each and every topic that will be discussed and have an agenda (I need to improve on this). Then we have to discuss the most important problems first and the less important ones second. Finally, we have to make decisions which will contribute positively to the business and everyone should agree about them. I think we are going to learn the most through these TeamWorks.

And after one week some pictures start to evolve in my head, everything is related to each other...EFQM, organisational learning, SOPK, measurement of results, CSR, Deming, ect..they are all connected to each other. And we can build all of them on EFQM. :-)

Great session today.

October 16, 2015

Time management & mindmapping

I honestly though before that I am good at time management, but I realized that I cannot solve all the problems in a specific time period, I need to plan well in advance. Every day there are new tasks and if we won't sort out yesterday's tasks, after a while they just gonna pile up and at the end of the day we are going to be behind. So the first step is planning.

Regarding to mindmapping, I realized that most of the time we think linear. Thanks to mindmapping, I will be able to see/think systematically, and relate different things to each other. And of course I will need time in order to create my own tree branches in my we are going back to planning again!!!!

October 14, 2015

Measurements of results

Today we discussed another part of our mini-projects with my team members and it is amazing how much I learnt in an hour or two...Thanks to the culturally diverse environment, everyone has his/her own ideas, suggestions from a different point of view and we all help and support each other. I am feeling honoured that I can be a part of this team. Thank you Warwick! :-)

October 13, 2015

Production vs quality

Writing about web page

I was just watching this video today and something come to my mind...

Deming says organizations need to concentrate on better quality and lower costs. However when we talk about mass production, organizations produce lots of waste and default products. What is more important - the quality or the production? Of course they are both important, but how can we reach mass production with excellent quality and no waste?? Especially these days when most of the companies want to cut costs everywhere.

October 2015

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