November 30, 2015

Success factors of six sigma

Six sigma can provide the following benegfits:

Continuous measurement

Cutting cost and reducing waste/defects

Better engagement and accountability - everyone can be clear about its role, responsibility and duty

Effective communication - both vertically and horizontally

Work as a team

Better customer satisfaction

Using the right tools: Pareto, Fishbone, Gantt chart

Clear direction and guidance of six sigma by leadership

Organisational learning and organisational culture

Education and training for the employees

Reward and recognition

(Antony, Krishan, Cullen, Kumar, 2012)

Although, I must admit that these are all subjective... it depends how six sigma has been applied in a company and whom they have been involved. In order to be successfull fully, they must use Deming's approach of PDSA, as well as, see and think as a system, reduce variation, learn and increase knowledge, respectively, being motivated to work towards the same goals.

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