December 01, 2015

Process improvement

In the last two days we have learned how to improve a process. It is very important to understand the requirements of the customers before the production, respectively, the time frame. It is essential that the time is in balanced with the quality. First of all, we need to learn about the process to understand how it works - we can create a SIPOC, flow chart, quantify opportunity and build a team. We need to identify the problems, it can be transportation, inventory, motion, people, waiting, over-production, over-processing or defects. We need to measure our performance regarding to time, waste, cost and SPC. In our aeroplane case, we found that our problems were the followings: lack of training, lack of instruction, miss match, transportation, collection of wrong parts and not using our tools efficiently. After we identified the problem, we made some suggestions, how we can improve the process. In our aeroplane case, we needed to make sure that everyone has got the right training, everybody is aware what he/she is doing, everybody studies the instructions before putting the parts together, we have common engagement and commitment in our team, respectively, right and efficient communication, the materials are organised for the operators, we identified one delivery person who continuously delivered the right parts to the operators and we also suggested to mark the pieces in order to be able to put the right parts to the right places. Overall, we have improved our process, we reduced our time frame, we became faster, we learned about the instructions, we improved our sequence by following the same steps consistently and in time, we improved our quality level and we reduced our defects. And of course, we have been rewarded for our performance. Thank you very much Graham for the cakes! ;-)

Now, the next stage is to produce zero defects in even less time. Anyone has got an idea how to do that? :)

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