February 23, 2016

Hotel Simulation

Firstly, I have been given a task to be the observer of my team which means that I wasn't able to contribute to their decision making, I couldn't suggest any ideas, I just had to sit back letting them doing their tasks, observe and listen. It was very difficult for me, because I like to express my thoughts on different tasks and give suggestions how various problems can be solved. However, I have learned a lot by observing their behaviour and their way of thinking. Sometimes in life we need to step back and see what's going on without our contribution. Sometimes we also need to step back to move forward.

Secondly, because my role was a deputy manager, when the general manager had to travel abroad, I had to take his role, but there was a twist in this exercise, I had to leave my team and join to another one as their general manager, when their hotel was already running and producing a huge loss. This was a challenging situation, especially, because I didn't know what was going on and I had to ask all the details from the team members. The first decision wasn't great and we produced even more loss. Then I realized that we need to have a drastic change in order to develop and get back to the right path. I tried to encourage this team that we can do better, we need a different way to get out from this situation and we are able to improve our occupancy level. In the last three quarters, we have made the right decisions, we reduced our loss from like -$168.000 to -$32.000 which was an incredible change and we also increased our occupancy level from 31% up to 80%. We didn't win the game, but I think we have won much more - inspiration, motivation, teamwork, collaboration, enthusiasm and "can do" attitude. Nothing is impossible. I am very grateful for all the feedback I have got, I know I still need to improve on some areas, but this life is a continuous learning process. And I am learning new things every day. :) Thank you very much team. Everybody has done a very good job.


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