November 17, 2015

6 sigma and SOPK

Six sigma is a disciplined, project-oriented, data-driven approach to eliminate defects or reduce variation and to cut costs. It is a philosophy, a problem-solving methodology in order to improve effectiveness and efficiency of processes in an organization. With the application of six sigma, the process must produce less than 3.4 defects per million opportunities. Sigma measure compares the performance to the customer requirements. Six sigma could have the following advantages: cost reduction, defects elimination, sustainable success, innovation, value, development of new products & services, learning and positive change.

Deming's SOPK consists of 4 main elements: appreciation for a system - cooperation for better performance; knowledge of variation - common, special, cyclical, tampering; theory of knowledge - lerning to improve; psychology - to get to know what motivates people, to understand them.

These two approaches are strongly related to each other. First of all, we need to understand the system with the contribution of all employees. We need to set up business objectives. Where are we now and where we want to go? What we want to achieve? How can we improve? We need to define the opportunities and select prioroties. Then we need to measure our current performance and eliminate variations. We need to analyse the performance. What did we do right and wrong? With the right implementation of knowledge, we can improve the processes. And finally we control the processes, review and adjust new processes.

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