February 28, 2011

Are we bad leaders???

Hello Karthik,

Are we bad leaders? More than half of our employees think so.

According to a study by the Kenexa Research Institute, only 47 per cent of staff in the UK felt they had an effective leadership team.

This number was lower than that recorded in India (69 per cent), Brazil (59 per cent) the US (54 per cent), China (53 per cent) and Canada (52 per cent), although only 33 per cent of employees in Japan rated their management as effective.

Good to know we’re considered better than the Japanese managers, although ironic given we were following Japanese management techniques such as total quality management and Kaizen back in the 80’s and early 90’s.

This means we are below the international average of 51 per cent. So are we bad managers?

Jack Wiley, executive director of Kenexa Research Institute, said: UK employees view their senior leadership as effective if it:-

  • responds quickly to marketplace opportunities and competitive threats
  • keeps them informed about organisational issues
  • prioritises quality and improvement
  • motivates people to work hard

Our employees are telling us they want us to make good decisions and communicate with them. And if we do these two things our people might think we are half way decent at our jobs.

We’ve opened the dialogue on communication (excuse the bad pun), and there’s more to come in future emails, but what about the importance of decision making?

As a leader, and particularly if you are at the top of your particular tree, it’s critical to keep looking forward– to predict potential issues and prepare for them before they happen. In this way we will make good decisions.

I call this predictive management.

And to get better at predictive management you need to start by scheduling a meeting with yourself every week. Block out half an hour of time, close the door, turn off your phone and think.

Think about the biggest headache for your business then allow yourself to just think about it…. what caused it, what warning indicators were there, how did you fix it, what can you do to reduce the chances of it happening again…….

Does this sounds like that Japanese Total Quality Management system, or is it better?

Kind regards

Crispin White


- 2 comments by 1 or more people Not publicly viewable

  1. Yaqin.Zhu

    Hi, friend. This is the best article I have read this month. Thank you so much!Thank you contributions. I totally agree with you. Wonderful !!!

    28 Feb 2011, 22:31

  2. The question that come to my mind is what can be considered as effective leadership? How do we measure it? How we read tha numbers?

    Can Japan be so bad? I do not know! I think it is too difficult to overcome quality philosophy. . . End definitely what it is described by Crispin white is not a better system….........

    28 Feb 2011, 23:12


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