Six Sigma for business transformation

Follow-up to Six Sigma and Profound Knowledge from Kang's blog

The presentation we had in PIUS was quite interesting. Most groups (except for Amanda,Ahbi,Smiley's group) end up coming to similar conclusions, that is

Six Sigma is somewhat lacking the psychological aspects of business management

Although it has a set of strong process improvement tools, it's relative weak emphasis on "people" issues such as acceptance, commitment to six sigma, making the changes 'stick', overcome complacency, granting exceptions means that it will likely encounter problems before the implementation begins. Preparing the people for this change is therefore crucial to Six Sigma success. And this will be the central topic in tomorrow's presentation.

The second important conclusion which we didn't quite capture in our presentation is that

Six Sigma, as a process tool improves business effciencies yet it is weak on providing effective solutions

Graeme gave the example of floppy disk, CD-ROM. A more touching example for my digital savvy classmates would be "Why continue making ever better CD-Players if you've got an IPOD?". The constantly changing environment such as digital business industry highlights the weakness of six sigma as a total improvement solution.

: 22 Jan 2009 22:48 |  Tags: Mbe Pius |  Comments (0) |  Report a problem