January 24, 2009

Six Sigma and Success Factor

Today team 3 presented our findings from our research as well as ideas about making change which we elicited from members of the group. We thought we captured the idea that Graeme had us to do but somehow we still came out a bit confused about the project/initiative level change effort. The only team that did capture that differentiation was Apinya, Lila, and Mennu's presentation.

When Graeme popped the question about this fine difference to me and Luis, I was a bit taken aback by it. I never thought about change on an project or a personal level. I guessed I have assumed that change takes place in the higher level through the vision, strategy and personal influence of the leaders. But come to think of it, changing the attitudes and behaviors of individuals may require a different approach from one that is directed at  a large group of people.And that seem to need a deeper understanding of the change curve of every individual. As different people may be going through different stages of change (i.e. denial, acceptance, realisation), what is required to change people may differ from person to person. And that would mean different style of leadership should be directed in different situations. What would be interesting is some of the techniques, or motivational tools that are useful for this purpose.

This idea of of people on various stage of change nicely linked with what Graeme suggested about the four dimensions of followers. They were stars, cynical terriost, fan , walking dead. Stars are obviously most desirable. Whereas cynical terrorists are mos difficult to deal with, but they should be respected. But Fans and walking dead I am thinking are probablt not much good if what they lack of interest. Usually I'd rather work with people who may not disagree but still show the passion to care about a particular subject.

A few people including meself, mannu, and alan were a bit sceptical about what Graeme called "appreciative enquiry" which is you tell people to improve but do it in a very non-direct way. By first telling them about their strength (what they are doing right) followed by what they are not doing so well (weaknesses or areas of improvement). Hmm.. what should I say about this. It's a nice idea and probably the more desirable and more easily accepted way. But it really is hard to do in practice. Mainly I think everybody wants to hear other people talk god things about themselves (I would be the first to admit!). But it takes a truly reflective person to see his own weaknesses and for the others it would be difficult when it's not pointed out directly. Well, I guess this just vary from person to person.


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