All entries for Thursday 22 January 2009
January 22, 2009
The presentation we had in PIUS was quite interesting. Most groups (except for Amanda,Ahbi,Smiley's group) end up coming to similar conclusions, that is
Six Sigma is somewhat lacking the psychological aspects of business management
Although it has a set of strong process improvement tools, it's relative weak emphasis on "people" issues such as acceptance, commitment to six sigma, making the changes 'stick', overcome complacency, granting exceptions means that it will likely encounter problems before the implementation begins. Preparing the people for this change is therefore crucial to Six Sigma success. And this will be the central topic in tomorrow's presentation.
The second important conclusion which we didn't quite capture in our presentation is that
Six Sigma, as a process tool improves business effciencies yet it is weak on providing effective solutions
Graeme gave the example of floppy disk, CD-ROM. A more touching example for my digital savvy classmates would be "Why continue making ever better CD-Players if you've got an IPOD?". The constantly changing environment such as digital business industry highlights the weakness of six sigma as a total improvement solution.