All entries for Thursday 22 January 2009

January 22, 2009

Six Sigma for business transformation

Follow-up to Six Sigma and Profound Knowledge from Kang's blog

The presentation we had in PIUS was quite interesting. Most groups (except for Amanda,Ahbi,Smiley's group) end up coming to similar conclusions, that is

Six Sigma is somewhat lacking the psychological aspects of business management

Although it has a set of strong process improvement tools, it's relative weak emphasis on "people" issues such as acceptance, commitment to six sigma, making the changes 'stick', overcome complacency, granting exceptions means that it will likely encounter problems before the implementation begins. Preparing the people for this change is therefore crucial to Six Sigma success. And this will be the central topic in tomorrow's presentation.

The second important conclusion which we didn't quite capture in our presentation is that

Six Sigma, as a process tool improves business effciencies yet it is weak on providing effective solutions

Graeme gave the example of floppy disk, CD-ROM. A more touching example for my digital savvy classmates would be "Why continue making ever better CD-Players if you've got an IPOD?". The constantly changing environment such as digital business industry highlights the weakness of six sigma as a total improvement solution.


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  • totally agree by prestige car hire on this entry
  • Again another example of people being too soft ..what wrong with working for stuff by seo london on this entry
  • WHAT ! This is totally foolish you have to work for job and work either harder to keep them.. with t… by front door on this entry
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  • Good things come to those who wait sounds like the right answer. by cheap seo on this entry

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