October 06, 2014

First Day of CBE Class!!

First day of actual formal CBE class!!

I'm learning a lot today. Many view points, comment, vdo, audio clip, and assignments all in one day. So many mini projects that we need to do for only 2 weeks so TIME MANGEMENT is really important now. 2 weeks is such a short period.

First thing first (from what I have learnt today) ....employee come first! and I do agree with the idea, if we don't have an employee who satisfy with their job, how can they really perform (giving service or provide a produce) to satisfy the customer. Also Kano theory, very interesting. true true true, can't agree more with spoken and unspoken related to the expectation leading to satisfaction.

Also I like the idea that no one can motivate you, it's your choice you chose to do?!? I guess it is more like creating environment that make them to like and feel motivated to do - part of the team, commitment, and contribution ?!?

Lastly with Deming cycle concept, I guess I would need to try to understand with the concept of not 'pay for performance'. Come from reward field, It's abit hard to change my mind set. I would say that I think money might not be the long-term way to retain their staff. Kind of creating loyalty, ownership, or bonding would make them stay for long-term. However, they still need some recognition and money might be one of the option?!? I don't know, I guess there are still a lot more for me to learn to "Creating Business Excellence"

oh oh oh, and I hope I can organize well enough to finish all the work on time and working super well with my team.


- 4 comments by 1 or more people Not publicly viewable

  1. Jin you will work fantastically! dont worry about a thing!
    btw your team loves you!!!

    06 Oct 2014, 23:29

  2. I agree with that we should change our mindset – however I think this year is about not just accepting ideas and changing your mindset, maybe Paul is wrong (probably he is not ;)), maybe you can challenge him with your ideas. I like it that you are questioning this idea of elimination of performance related payment. For me, however, money is really important in terms of being able to live my life but I would chose a more interesting job over a less interesting job even if they paid less (in a range of money – I still want to live :)). There are also many people who just quit their jobs, living a hippie life and just enjoy without lots of money and there are the others who just express themselves through their money, who think its the most important thing.
    Maybe there is no right an wrong here – I really do not know. Love this topic by the way, could think about it for hours – sorry for this long comment =)

    07 Oct 2014, 00:16

  3. hm? why is my text crossed out? was not intended sorry.

    07 Oct 2014, 00:18

  4. Jin you made great job for the first day..Continue like this be every time positive.
    What about time Management i could only say that it is the key point in our very different and interesting educational system style.

    07 Oct 2014, 00:37


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