All entries for Monday 06 October 2014
October 06, 2014
First Day of CBE Class!!
First day of actual formal CBE class!!
I'm learning a lot today. Many view points, comment, vdo, audio clip, and assignments all in one day. So many mini projects that we need to do for only 2 weeks so TIME MANGEMENT is really important now. 2 weeks is such a short period.
First thing first (from what I have learnt today) ....employee come first! and I do agree with the idea, if we don't have an employee who satisfy with their job, how can they really perform (giving service or provide a produce) to satisfy the customer. Also Kano theory, very interesting. true true true, can't agree more with spoken and unspoken related to the expectation leading to satisfaction.
Also I like the idea that no one can motivate you, it's your choice you chose to do?!? I guess it is more like creating environment that make them to like and feel motivated to do - part of the team, commitment, and contribution ?!?
Lastly with Deming cycle concept, I guess I would need to try to understand with the concept of not 'pay for performance'. Come from reward field, It's abit hard to change my mind set. I would say that I think money might not be the long-term way to retain their staff. Kind of creating loyalty, ownership, or bonding would make them stay for long-term. However, they still need some recognition and money might be one of the option?!? I don't know, I guess there are still a lot more for me to learn to "Creating Business Excellence"
oh oh oh, and I hope I can organize well enough to finish all the work on time and working super well with my team.